The player from Latvia requested a withdrawal two weeks ago but has not received the funds. The casino claims that the money has been transferred, yet the player's bank reports no transaction. Communication with casino operators remains unhelpful and repetitive.
Betspino Casino - Player's withdrawal has been delayed.
Amount: €1,500
Betspino Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 6h 5m 49s
Case summary
17 hours ago
Public
Public
19 hours ago
Casino keeps lying...saying they av transfered money to my acc...and that my bank is checking it...i av contacted my bank and there is no transactions or money waiting....and casino operators in chat jst keep saying same stuff for more than 2 weeks now...
Public
Public
18 hours ago
Dear Kasparsnespars,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Casino Guru is examining the case
