The player from Germany faces issues withdrawing winnings of €800 after depositing via Jeton Wallet. Both Jeton Wallet and Mifinity have been removed as withdrawal methods, leaving only bank transfers available. The player is frustrated over the casino's lack of accessible withdrawal options.
Betsomnia Casino - Player’s withdrawal methods have been removed.
Amount: €60
Betsomnia Casino
Safety Index:Above averageSafety Index
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Case opened
Current status
Waiting for player to reply
15d 4h 43m 18s
Case summary
2 weeks ago
Public
Public
3 weeks ago
Translation
Hello...
Subject:
A few weeks ago, I deposited via myfinity. This weekend, I deposited through Jeton Wallet.
All deposit methods and my ID card are verified.
Myfinity was removed as a withdrawal method weeks ago.
Over the weekend, after losing €370, I received a cash bonus of €80. The wagering requirement was €1700, and I successfully met this condition!
- Winnings: €800
- Now I wanted to withdraw to Jeton Wallet!!
- Not possible, because
Shortly after winning, the Jeton Wallet withdrawal method was also removed.
I asked the VIP manager why:
- Answer: Technical problems till today!!
This is contradictory because myfinity has not been available for months, only bank transfers are.
The player had no quick withdrawal method available on the day of the win. Ultimately, the winnings were lost.
At such a casino, where players deposit a lot of money:
- Breach of trust, angry, unhappy, etc...
This is outright cheating!!!
Automatic translation:
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3 weeks ago
Dear romzykt,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Betsomnia Casino. Please understand that the variety and accessibility of payment methods are not managed exclusively by the casino. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.Do I understand correctly that you lost your entire balance playing because you were frustrated that there were no quick withdrawal methods available?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
Translation
So if the casino allows deposits via myfinity/Jeton Wallet, then every casino also allows withdrawals via this method.
My withdrawal methods were removed after I wrote to the VIP manager Ada. I had questions about my winnings/withdrawal.
They wrote that there are technical problems.
- is very surprising, because the deposit options Jeton Wallet/myfinity are available.
And yes, I am frustrated. Such behavior cannot be true.
Automatic translation:
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2 weeks ago
I understand your disappointment completely. However, as I mentioned earlier, the availability of payment methods is not solely under the casino's control and may change due to various external factors.
Could you please let me know your current balance in your casino account? If you have lost all your money playing, we won't be able to assist you further with this complaint.
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2 weeks ago
Translation
Deposited on 02.09.24, the amount 60€.
These have not yet been credited. After requesting the VIP manager Ada:
- Hello!
Unfortunately, I can't tell you the reason because there are several.
My other complaint about this casino was about the withdrawal methods...which were all removed overnight. I asked the casino about this, but got no meaningful answer.
Now the deposits are disappearing here too. I don't care if the payment provider has problems.
A service is being offered. Please clarify this on your part.
Automatic translation:
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2 weeks ago
I’m sorry to hear about the problem with your deposit. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. I will leave this complaint open for a month and kindly ask you to keep us updated.
romzykt has 15d 4h 43m 18s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
