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Our expert casino review team has carefully analysed Betsafe Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Betsafe Casino has a Very high Safety Index of 9.0, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Take a look at our full Betsafe Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index of Betsafe Casino – Is it fair and safe?
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Betsafe Casino review, we carefully went through and inspected the Terms and Conditions of Betsafe Casino. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.
Betsafe Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include Betsafe Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, Betsafe Casino has landed a Very high Safety Index of 9.0. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Betsafe Casino is related to 40 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Betsafe Casino.
Betsafe Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Betsafe Casino to be mostly fair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Betsafe Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 3 complaints directly about this casino in our database, as well as 63 complaints about other casinos related to it. Because of these complaints, we've given this casino 4,651 black points in total, out of which 4,144 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Betsafe Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Betsafe Casino has a Great User feedback score based on the 83 user reviews in our database. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Betsafe Casino company data and licenses
Betsafe Casino is owned by BML Group Ltd. and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
Betsafe Casino has a gambling license in Kenya.
Win and withdrawal limits, payment options
Betsafe Casino supports 1 deposit method. This includes: Mpesa.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
KES 300,000 per day
No win limit
KES 9,000,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Betsafe Casino.
Language
Website
Customer support
Live chat
English
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Betsafe Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Betsafe Casino to be good.
Slots and casino games at Betsafe Casino
Betsafe Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Keno, Virtual sports.
Games from 4 casino game providers are available. This includes Greentube, High Flyer Games, Eurocoin, Incentive Games.
Betsafe Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. However, we are sorry to inform you that there are currently no bonus offers from Betsafe Casino in our database.
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Games
Show all
Slots
Roulette
Blackjack
Betting
No video poker
No bingo
No baccarat
No jackpot games
No live games
No poker
No craps
Keno
No scratch cards
No eSports betting
No crash games
Types of games
Slots
Roulette
Blackjack
Betting
No video poker
No bingo
No baccarat
No jackpot games
No live games
No poker
No craps
Keno
No scratch cards
No eSports betting
No crash games
Language options
English website
English customer support
English live chat
Game providers
Positives
Mobile casino application for Android
Very low minimum deposit amount
High withdrawal limit
Phone support available
Always helpful live chat support
Negatives
Company focuses on sports betting rather than the casino
This is a place to share experience with Betsafe Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Overall, not bad. I like that payouts in Latvia are instant—every casino I’ve tried pays out fast, which is a big plus. Deposit methods are pretty standard for local online casinos, so no surprises there. Slot selection is decent, but I’d love to see more variety. Responsible gambling tools are available, which is good, but nothing special. The website interface could definitely be smoother—feels a bit outdated and not super intuitive.
What I dislike the most is that after playing for a couple of months, I never got a single bonus. The promotions also are lame compared to other casinos, that’s a letdown.
Money voided on the suspicions of IP address. 21st century and the company still thinks that IP address is a private property of the person not the public property.
One of my favorite casino I always playing there it's been 3-4 years u definitely can win a lot tgere.castumore service is amazing and the manager Nick really helpful.
Having trusted what seemed to be a reputable casino, BetSafe, and having undergone full verification there, when attempting to withdraw my winnings, I received the most absurd excuses from the administration of the site, claiming they couldn't proceed because they were awaiting verification of my data from other casinos. And this has been ongoing since October 2, 2023, and has not been resolved to this day!
Promising the safety of my bets (literally stated in the casino's name) and guaranteed withdrawal of funds, I was simply led astray as soon as it came to withdrawing my winnings. This verification confirmation from other sources had never come up before; it was simply invented on the spot, presumably to make me lose my money while waiting for BetSafe to finally do the right thing and pay out my winnings!
I'm sure this dubious (I never thought so before!) casino has plenty more excuses up its sleeve just to avoid paying out winnings to its players. My experience with this site has been extremely negative, and to potential BetSafe players, I advise you to think twice before dealing with this slippery casino.
First of all good website design with easy navigation through mobile phone. A lot of different slots and sports betting in real-time. Nice promos, a lot of different payment methods. But not the best welcome bonus
I've interacted with countless live chat features across various platforms, but my recent experience with Betplay stands out in a very pleasant way.
Even though I had to wait a brief 2 minutes, once I got connected to an agent, they were already fully aware of my issue. I had encountered a small hiccup with their in-play betting feature, where a bet I placed seemed to have vanished from my active bets.
The agent quickly and professionally clarified my misunderstanding, walked me through the process, and ensured I was comfortable with the resolution.
Betplay's approach might be a bit different, but it's evident they prioritize offering a comprehensive solution rather than a rushed one. I genuinely appreciate their dedication to providing thorough customer service. It's a refreshing change! Honestly, it's impressive they maintain such rock-solid customer service, especially when dealing with quirky bunches like us gamblers all day. Hats off to them!
Amazing site and everything works perfect and easy so best online casino I played so far! I can recommend everybody this website and have fun and trust worthy site..
I believe that this platform is above-average and I hope that it will improve because I believe in its foundation. Alongside the casino, it has a sportsbook as well. It is not as refined as other top platforms but I think Betsafe is a solid find too.
I’ve been playing here for half a year, not very often but I still manage to earn some money. I usually play blackjack or other card games, but there is a big choice for those who like playing slot machines. When I win big sums of money I don’t have my profile blocked and money is transferred without any problems.
Not much to dislike, but if it would be something to point fingers on, the customer service - the times I´ve been in contact with em, it hasn't been that impressive, but no big deal in this case.
Safety Index explained
Safety Index of Betsafe Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betsafe Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very high9.0/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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