Our expert casino review team has carefully analysed Betsafe Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Betsafe Casino scored a High Safety Index of 8.9, which makes it a recommendable option for most players in terms of fairness and player safety. Take a look at our full Betsafe Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index of Betsafe Casino – Is it fair and safe?
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Betsafe Casino review, we carefully went through and inspected the Terms and Conditions of Betsafe Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Betsafe Casino is a very big online casino based on our estimates or collected information. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we know, no relevant casino blacklists include Betsafe Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
In our comprehensive review of all relevant aspects, Betsafe Casino has attained a High Safety Index of 8.9. This makes it a recommendable option for most players who are looking for an online casino that creates a fair environment for their customers.
Note: As far as we are concerned, Betsafe Casino is related to 37 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Betsafe Casino.
Betsafe Casino Terms and Conditions
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Betsafe Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Betsafe Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 2 complaints directly about this casino in our database, as well as 57 complaints about other casinos related to it. Because of these complaints, we've given this casino 3,509 black points in total, out of which 3,125 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Betsafe Casino user feedback and reviews
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
The user satisfaction feedback of Betsafe Casino shared by 76 users has resulted in an Excellent User feedback score. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Betsafe Casino company data and licenses
Betsafe Casino is owned by BML Group Ltd. and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
Betsafe Casino has a gambling license in Kenya.
Win and withdrawal limits, payment options
Betsafe Casino supports 1 deposit method. This includes: Mpesa.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
KES 300,000 per day
No win limit
KES 9,000,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Betsafe Casino.
Language
Website
Customer support
Live chat
English
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Betsafe Casino, account management, withdrawal process, etc. Judging by the responses we have received, we consider the customer support of Betsafe Casino to be good.
Slots and casino games at Betsafe Casino
Betsafe Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Keno, Virtual sports.
Games from 4 casino game providers are available. This includes Greentube, High Flyer Games, Eurocoin, Incentive Games.
Betsafe Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. However, we are sorry to inform you that there are currently no bonus offers from Betsafe Casino in our database.
Browse all bonuses offered by Betsafe Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(76)
User reviews of Betsafe Casino
This is a place to share experience with Betsafe Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Having trusted what seemed to be a reputable casino, BetSafe, and having undergone full verification there, when attempting to withdraw my winnings, I received the most absurd excuses from the administration of the site, claiming they couldn't proceed because they were awaiting verification of my data from other casinos. And this has been ongoing since October 2, 2023, and has not been resolved to this day!
Promising the safety of my bets (literally stated in the casino's name) and guaranteed withdrawal of funds, I was simply led astray as soon as it came to withdrawing my winnings. This verification confirmation from other sources had never come up before; it was simply invented on the spot, presumably to make me lose my money while waiting for BetSafe to finally do the right thing and pay out my winnings!
I'm sure this dubious (I never thought so before!) casino has plenty more excuses up its sleeve just to avoid paying out winnings to its players. My experience with this site has been extremely negative, and to potential BetSafe players, I advise you to think twice before dealing with this slippery casino.
First of all good website design with easy navigation through mobile phone. A lot of different slots and sports betting in real-time. Nice promos, a lot of different payment methods. But not the best welcome bonus
I've interacted with countless live chat features across various platforms, but my recent experience with Betplay stands out in a very pleasant way.
Even though I had to wait a brief 2 minutes, once I got connected to an agent, they were already fully aware of my issue. I had encountered a small hiccup with their in-play betting feature, where a bet I placed seemed to have vanished from my active bets.
The agent quickly and professionally clarified my misunderstanding, walked me through the process, and ensured I was comfortable with the resolution.
Betplay's approach might be a bit different, but it's evident they prioritize offering a comprehensive solution rather than a rushed one. I genuinely appreciate their dedication to providing thorough customer service. It's a refreshing change! Honestly, it's impressive they maintain such rock-solid customer service, especially when dealing with quirky bunches like us gamblers all day. Hats off to them!
Amazing site and everything works perfect and easy so best online casino I played so far! I can recommend everybody this website and have fun and trust worthy site..
I believe that this platform is above-average and I hope that it will improve because I believe in its foundation. Alongside the casino, it has a sportsbook as well. It is not as refined as other top platforms but I think Betsafe is a solid find too.
I’ve been playing here for half a year, not very often but I still manage to earn some money. I usually play blackjack or other card games, but there is a big choice for those who like playing slot machines. When I win big sums of money I don’t have my profile blocked and money is transferred without any problems.
Not much to dislike, but if it would be something to point fingers on, the customer service - the times I´ve been in contact with em, it hasn't been that impressive, but no big deal in this case.
Safety Index explained
Safety Index of Betsafe Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Betsafe Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.9/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
26 Aug 2022
Complaints about related Rizk Casino
(Same management)
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Submitted:
09 Oct 2020
Complaints about related CasinoEuro
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
22 Feb 2022
Complaints about related Super Casino
(Same management)
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Submitted:
03 Jun 2022
Complaints about related Guts Casino
(Same management)
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Submitted:
05 Mar 2024
Show more complaints (+9)
Discussion
Betsafe Casino Discussion
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Payment methods
Betsafe Casino payment methods
Browse an overview of payment methods supported by Betsafe Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment Method
Deposit Limits & fees
Withdrawal Limits & fees
Withdrawal Time
More info
Mpesa
KSh49
- ?
KSh100
- ?
-
Currencies
KES
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