Bets.io Casino - Player's account has been closed and winnings confiscated.

I registered on this website as a Jamaican (available in the drop down list of countries upon registration), deposited multiple times, and gambled for more than a week, first losing a lot and then winning. They clearly accepted my Jamaican registration as well as my deposits and my action. I was in contact with live support many times and above that was deemed a VIP player and had a personal customer representative called Maxine to assist me.

Upon trying to withdraw my winnings, they first made me wake up at 630am for a video call in which they grilled me for 20 minutes. Then they blocked me from logging into my account. And finally they proceeded to subtract 18520 usdt from my account balance with the reason that they do not accept Jamaicans, even though they accepted my account registration under Jamaica and my deposits and roughly 2 weeks of gambling. This seems like a nonsensical excuse to steal my money and that the entire period of gambling was a 'negative freeroll': to take my deposits if I lose without complaint, but yet to steal my winnings if I were to win with this excuse.

If they do not return my funds I advise everyone to avoid this site at all costs as this is a clear case of theft.

Hello Sashulia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bets.io Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise how much did you deposit into the casino?
• How much was your account balance when it was blocked?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I deposited a total of 31k usdt. My balance when this ordeal started was 30520 usdt. They allowed me to withdraw 12k usdt and stole 18520 usdt. The last interaction was them explaining the nonsense I have already mentioned in this complaint.

Thank you Sashulia for all the information provided. I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick