Bets.io Casino - Player is experiencing an undefined problem.

Ive created an account with these guys a few months ago, made one deposit didnt go back. Today i receive an email saying the following

Dear lucaspkr1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

So after going into live chat again today to a new operator they have now honoured the bonus in the emailm complaint has been sortedm I'm still unsure as to why the first Operator said I couldn't get the bonus yet the 2nd live chat support said no problem and credited it. Either way will not be returning to bets.io that's for sure. You can mark this complaint as solved thank you

Basically what happened was I received an email from this casino saying free 100 BTC no deposit which is shown in the image attached. I then head to the casino add the bonus code and nothing happened. I then contact live support who then told me no sorry you can't get this bonus. Asked for an explanation and got nothing but bot responses. They emailed me I didn't email them asking for anything I've made one deposit at this casino.

Anyway so after the first Operator said no sorry I left it I then contacted support the next day who have since credited said bonus since me making this complaint.

So in fact they have now honoured the bonus in the email so you can mark complaint as solved. Thank you

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, lucaspkr1, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru