BetRebels Casino GR - Player has experienced a technical glitch.

Tha ithela na kano megalo parapono, epidi itane adiko kai klepsia afto, pou mou kanane. Evala 100 eur, me dosane bonus prothis kathateseis 100 eur. Ego panda prota paizo ta paixnidia kai mazevo bonus kai peripou se 2 ores tha anoigo ka mazevo ta lefta. Oi proti mera itane ola endaksi, mazepsa 142 eur, tin epomeni mazepsa 9 bonus, piga na ta anoikso. Ta prota duo itane mono 11 eur, mpikane kanonika, trito itane to slot apo Megaways Shining King, itane 17 eur, den mpikane ston logariasmo mou, anoigo gia sigouria alo ena apo Pragmatic play Book of tut, itane 6,60 eur, oute afta den mpikane. Grafo sto live chat kai mou grafoun oti prepi na to elexsoun kai sigoura tha perimeno os tin epomenis meras. Tous rotao an na anoikso kai ta ala 5 slots oi na perimeno, mou lene na perimeno kalitera. Akoma rotao an den tha exo provlima me to bonus, deladi na min xaso ta lefta mou. Mou lene oti ta bonus meinoune stin mnimi. Ego to gnorizo, ala epidi mou fanike polu parakseno na min mpikane ta lefta api bonus, fovithika. Tin epomeni mera me grafoun email oti den vrikane kanena kerdos. Nevriasa parapolu, leo ston suntrofo mou, na grapsei video pos anoigo bonus se paixnidi apo Pragmatic play John Hunter Maya. Pira 7, 70 eur, pali den mpikane. Grafo ala tria paixnidia apo playn go Honey, Reactoon, Moon princess, anoigo bonus ala ta lefta kanonika mpikane. Mou emeine ena paixnidi apo Pragmatic play Dog house, imoun sigouri oti afta den tha mpoune. Itane 58 eur. Tous stelno ta duo videa kai mou lene oti epidi den anoiksa amesos to bonus, den mou dinoun ta lefta. To dikioma den exoun, to ksero. Einai paranomo afto. Peite mou tin gnomi sas. Eimai polu steinaxorimeni, epidi exo paiksei se ala tesera casina, pote den eixa provlima. Efxaristo pou mporousa na grapso to parapono na kserei kai alo kosmo ti ginete.

Translation:

I wanted to make a big complaint, it was unfair and they did not steal anything they did to me. I put 100 euros, they gave me bonuses before cleaning 100 euros. Ego panda before I play the games and collect bonuses and in about 2 hours I will open and save the money. The preferred days were all fine, I collected 142 euros, the next day I collected 9 bonuses, I went to open them. The first two were only 11 euros, they were playing normally, the third was the slot from Megaouas Sining King, it was 17 euros, they did not fit in my account, I opened for sure another one from the real Book off type, it was 6.60 euros, no touches . Write in live chat and they write to me that they should check it and I will definitely wait for the next day. If I open them and the other 5 slots wait, they tell me to wait better. I still ask if I will not have a problem with the bonus, let me not lose my money. They tell me that bonuses stay in the memory. I know it, but it seemed very strange to me that the money would come out of nowhere, phobic. The next day they wrote me an email saying that they were not making any profit. I was very upset, I told my partner, to write a video of how to open a bonnet in a game by Xoin Uder Maverick. pira 7, 70 euros, again it did not fit. Graph all three games from the side Ionev, Reapstone, Moon before, open bonus but the money normally goes. I was left with a game from reality play Dog, I was sure they would not touch. Itane 58 euros. I send them the two videos and they tell me that I did not open the bonus immediately, they do not give me the money. They have no right, hand. It is illegal to touch. tell me your opinion. I am very sad, I have tried to play on all fours, I have never had a problem. Glad I could write the complaint so that other people know what you are doing.

Dear Katka13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Perimeno anipomona ti tha ginei. Sas esteila videa san apodiksi. Efxaristo gia tin voitheia sas. Eistoria paixnidion epsaxna, den iparxei. Den vrika toulaxiston.

Translation:

I look forward to what will happen. The videos were not submitted. Thank you for your help. I was looking for game stories, there is none. I did not find at least.

Thank you very much, Katka13, for providing all the necessary information via email. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Katka13,

I looked at your complaint and the evidence you have provided. I’m sorry to hear about your bad experience. I will try my best to resolve your case.

I’d like to invite BetRebels Casino into this conversation.

Dear BetRebels Casino,

Can you please clarify the situation?

Dear Casino Guru Team,

Katka13 on the 29th of December 2020 she activated the casino welcome bonus of Betrebels. Deliberately she has chosen many games that have free rounds but she did not play those free round when she had active the bonus. Instead she continued to play other games until she lost her deposit and bonus (the bonus expired as she did not manage to complete the rollover). Once the bonus had expired then she went to open the games with the free rounds.

As you probably know most casinos they do not allow that and this is why Katka13 is complaining. Even the amount that Katka13 claims is very small we have zero tolerance on such behaviours and iregular gaming activity and we apply our casino terms and conditions and in particular the term for 6. PROMOTIONAL ABUSE AND IRREGULAR PLAY that states:

· Collecting game bonuses/rounds with an active bonus in the account, in order to play those bonuses in a row at a specific time is not allowed;

· Players are strictly prohibited from delaying the playing of a Game round until after the Wagering Requirement for that Bonus has been met, and/or they have deposited new funds;

Kind Regards,

Betrebels Team

Kalisoera casino guru. Diavazete oloi aftes apandiseis. Prepi na gelaso, einai proto casino pou apagorevete na mazevo bonus. Ti psemata einai afta. Exo paiksei se tesera ala casino kai den ipirxe poutena provlima. Parakoloutho kai ksena casino, parakoloutho kai you tube kai megalous paiktes opoi mazevoun bonus. Ti mou lete oti apagorevete. Ego mporo na to anoikso opote thelo. Opote milisa sto live chat, mou eioate na ta anoikso epomeni mera, afou tha deite ston ipologisti giati den mpainoun ta lefta ston logariasmo mou apo to bonus. Mou grapsate kai olas oti ta bonus meinoun stin mnimi. Ego to gnorizo. Exo kai ta minymata kai sas ta esteila. Tora afto einai ola dikiologies. Einai ena kako casino afou kanei afto stous pelates kai lipamai pou epaiksa se aftous. Den tha ksana ginei. Perimeno apandisi sas kai pistevo na kanete to sosto. Efxaristo gia tin voitheia sas

Translation:

Good evening casino guru. You read all the tangible answers. You have to laugh, it's the first fish that you forbid to pick up bonuses. What lies are tangible. I have played in four ala chassino and there were no problems. watch and xena psasino, watch and uve tyve and big players who collect bonuses. What are you telling me that you forbid. I can open it whenever I want. Whenever I talked to live chat, I wanted to open them the next day, since you will see in the calculator why the money does not enter my account from the bonus. You all wrote to me that the bonuses remain in the memory. I know it. I also have the messages and I sent them to you. Tora afto are all excuses. It's a bad oyster since it touches the customers and I lure that I played in ears. It will not happen again. waiting for your answer and believing that you can do it. Thank you for your help

Dear Katka13,

I’d like to inform you that we have been in contact with the casino representative who has provided us with evidence indicating that you had in fact employed the strategy described in the casino’s last response. Unfortunately, delaying free rounds activated with a bonus to a later time, when the bonus is no longer active, is a strategy generally considered bonus abuse.

However, we have been also informed that the winnings from the free rounds won using such strategy can be put back in the player’s account, but with a wagering requirement attached as these winnings are still considered bonus money.

Dear Casino Guru Team,

After our communication with you this time we have decided to make a one time excpeption and credit to Katka13 the €88 and she will need to complete the remaining rollover for this bonus promotion.

Kind Regards.

Betrebels Team

Additional comments from the player:

Dobry den, prosim vas, videla som odpoved, ze mi vratili peniaze z mojho bonusu a dakujem vam pekne za vasu pomoc. Pisem vam, pretoze som sa snazila odpovedat na poslednu odpoved, ale z nejakej priciny sa mi to nepodarilo. Vkuse ma to vyhadzovalo von zo stranky casino Guru. Prosim mozete podakovat za mna vsetkym?

Thank you, BetRebels Casino GR, for your gesture of goodwill.

Dear Katka13,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved! We will now mark the complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru