OverviewBonusesUser reviews7Safety Index explainedDiscussion1Payment methods13
Important:
Win limit of $100,000 per day
This casino has a win limit rule. You will not be able to win more than $100,000 per day.
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Our expert casino review team has carefully analysed BetPhoenix Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. BetPhoenix Casino has a Below average Safety Index of 5.6, which indicates that it may not be an optimal choice for most players as far as the casino fairness and safety go. Proceed with reading our BetPhoenix Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Safety Index of BetPhoenix Casino – Is it fair and safe?
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of BetPhoenix Casino, we read and assessed Terms and Conditions of BetPhoenix Casino in-depth. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.
According to our approximate calculation or collected information, BetPhoenix Casino is a small to average-sized online casino. This casino has a very low value of denied payouts in player complaints with respect to its size (or it hasn't had any complaints). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
Based on our findings, no important casino blacklists feature BetPhoenix Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
All of that, together with other factors considered in our review, has resulted in BetPhoenix Casino having a Safety Index of 5.6, which is a Below average value. This casino is not an advisable option for players looking for an online casino that creates a fair environment for their customers.
Terms and Conditions of BetPhoenix Casino
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of BetPhoenix Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding BetPhoenix Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 2 complaints about this casino in our database. Because of these complaints, we've given this casino 0 black points in total.
User feedback and reviews of BetPhoenix Casino
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
Nevertheless, this casino does not have a User feedback score yet. We have received 7 player reviews of BetPhoenix Casino so far, and the score is only determined after a casino has accumulated at least 15 reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company information
BetPhoenix Casino is owned by International Radical Investments SA, and we have estimated its yearly revenues to be greater than $1,000,000. Based on the revenues, we consider it to be one of the smaller online casinos on the market.
As far as we are aware, BetPhoenix Casino has not been granted any official gambling license.
Payment options, withdrawal limits and win limits
BetPhoenix Casino supports 13 deposit methods. This includes: Mastercard, VISA, PayPal, Bitcoin (BTC), Bank transfer, BOSS Revolution, Litecoin (LTC), Tether (USDT), Remitly, MoneyGram, EasyPay, Money Orders, Zcash (ZEC).
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 5,000 per month
USD 100,000 daily net win limit
USD 4,000 per week
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. The options available at BetPhoenix Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Chinese
Vietnamese
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at BetPhoenix Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of BetPhoenix Casino as slow or bad.
Slots and casino games at BetPhoenix Casino
Players can enjoy these types of casino games at BetPhoenix Casino: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Craps and dice, Keno, Scratch cards, Other card games, Other games.
Casino games supplied by 2 game providers are available. This includes BGaming, Lucky Dragon.
Bonuses and codes offered by BetPhoenix Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 3 bonuses offered by BetPhoenix Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.
Note: Take a look at our designated BetPhoenix Casino bonuses page for more details about this casino's bonus offers.
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Bonuses
No Deposit Bonus:
Not available
Deposit Bonus:
Not available
Payment methods
Payment methods
Show all
(13)
Payment methods (13)
Withdrawal limits
per week
$4,000
Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
No bingo
Baccarat
No jackpot games
No live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
No crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
No bingo
Baccarat
No jackpot games
No live games
No poker
Craps and dice
Keno
Scratch cards
No eSports betting
No crash games
Language options
English website
All languages
(4)
All website languages
EnglishChineseSpanishVietnamese
English customer support
All languages
(4)
All customer support languages
EnglishChineseSpanishVietnamese
English live chat
All languages
(4)
All livechat languages
EnglishChineseSpanishVietnamese
Game providers
CASINO SCREENSHOTS
Positives
Free phone support
Bitcoin accepted
Negatives
Strict bonus terms and conditions
Untranslated content for some languages
Company focuses on sports betting rather than the casino
Deposit and withdrawal fees
Interesting facts
Players must be 21 or over
In cases when the player's balance is at least 10 times larger than the total sum of their deposits, they will be limited to €5,000 (or currency equivalent) for withdrawal per month. In other cases, the maximum withdrawal amount per month is €10,000
Browse all bonuses offered by BetPhoenix Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(7)
User reviews of BetPhoenix Casino
This is a place to share experience with BetPhoenix Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough reviews
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
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Safety Index explained
Safety Index of BetPhoenix Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BetPhoenix Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.6/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be mostly fair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Important:
Win limit of $100,000 per day
This casino has a win limit rule. You will not be able to win more than $100,000 per day.
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
Other factors
Operates without a license
Slow or bad customer support
Low win limit: $100,000 / day (net win)
Low withdrawal limit: €5,000 / month
Complaints about BetPhoenix Casino and related casinos (2)
