BetOnRed Casino - Withdrawal of player's winnings has been delayed.

Shocking had my withdrawal cancelled 6 times! I have tried to take it to multiple bank accounts all been declined I asked if I could deposit crypto and take that way they told me yes on live chat and yet they still cancelled my withdrawal and said I wasn’t allowed to do that! 

Just jump through hopes not to pay money back to the customers we make the casino what it is! If it wasn’t for us your customers yous wouldn’t have a casino in the first place! It’s daylight robbery top scammers!

Dear Dilksy15,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi it’s nothing to do with KYC it’s just a scam casino I’m fully verified I have tried all the different withdrawal options and they cancel every single one of them. I spoke to someone on live chat because they kept cancelling my bank account one they said if I make I deposit with crypto I can withdraw my money through crypto so I made another deposit into my account with dogecoin I made a withdrawal with crypto and they cancelled it again! Every time I go on live chat they just tell me to wait 8 hours and I will get my withdrawal but after 8 hours they just cancel it again and give me more bull on live chat!

thanks

c.dilks

Dear Dilksy15,

Have you received your withdrawal from the casino yet?

Dear Dilksy15,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.