BetOnRed Casino - Player unable to access account after deposit.

I made a deposit and after the deposit, it wouldn't let me access. Until now, I can't access.

Dear 1725275299,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetOnRed Casino.

I checked the website https://betonred.com/es from Spain and it seems accessible.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Does the issue persist?
• Have you contacted support@betonred.com and asked for assistance? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

They do not give me an answer, the problem persists. I need that if they no longer open the application, they will return my money since after having made the deposit, the application was closed, please, thank you

Could you please send a screenshot of what the error looks like when you try accessing your casino account?

Could you please forward the emails you send to the casino to my email at tomas@casino.guru

Dear 1725275299,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello good morning

If a few days ago you can enter bet on red

But yesterday they closed my account...

The only thing the support team wrote to me was that because I am from another country or have another nationality I cannot be in that casino...

So they just closed my account and that's it even though you can supposedly play in Spain

I may be from another country but I have Spanish residence and also IBAN... I don't understand the problem

But it's okay because things happen for a reason...

I thank you very much for your help, have a great week 😊

Has the casino returned your money please? May we consider the issue resolved?

Dear 1725275299,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.