BetOnRed Casino - Player's payout is delayed.

I have been waiting for a payout from betonred since last week. I have contacted them multiple times, and they each give different explanations. Some say my money has been sent but the status hasn't changed, while others say I need to wait due to some issues, but they won't specify what the problems are. No one can tell me where my money is or when it will arrive.

When I ask for documentation that my money is on the way or why it says the money will be sent on the next banking day, even though several banking days have passed since last week, they reply that a technical problem is preventing the status from being updated. They also say they cannot spend more time on this issue because other customers are waiting to be assisted.

Dear Beflo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

everything is verified and approved, so I have to try to wait for them and give them a little longer - You just become uncertain when they come with different information about where your money is

They think the money has been paid out, but they have not accessed my account, have sent account statements, etc. to them, and have asked them for documents where the money has been sent, but they obviously cannot send that to me, so it is difficult to request them from the bank when they don't confirm where the money is sent to? They still haven't changed the status as paid on the website, therefore I don't fully believe them 🫣

betonred now writes the following on their website when you log in - could this be why my money is not paid out or my status changed?

Betonred wrote today that they can't find my money, it's not on my gaming account and it's not with the 3rd party payer - and they haven't gone into my account when I ask where the money is and how I get it paid out, no one can answer - I have asked if I can cancel my payment and also be sure to get them out by applying again but they do not answer me - How do I get my money paid out 😕

Now my payout suddenly deleted payout and I can't request payout again as they require new verification - How bad after almost 14 days when everything has been verified.

I have resubmitted card information after all it was verified and I have documentation that it was certified

If you would like to close the case, write the help, I put you on the case - At least they came only a few hours later 🫣😂

Thank you for your reply, Beflo. Unfortunately, I am not sure I understand correctly your last message. Could you please clarify? Have you received your winnings?