The player from Germany made two deposits to BetOnRed on December 13th, 2024, but the amounts were not credited to their casino account despite leaving their bank account. They are frustrated with the continuous delays and lack of resolution from support.
BetOnRed Casino - Player's deposit has been delayed.
Amount: €400
BetOnRed Casino
Safety Index:HighSafety Index
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8.6
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Case opened
Current status
Waiting for Casino Guru to reply
6d 13h 52m 45s
Case summary
10 hours ago
Public
Public
2 days ago
Translation
On December 13th, 2024, I made two deposits that still aren't credited to my account.
The amounts have been withdrawn from my bank account, and they say they can't do anything for me.
Every day I contact BetOnRed, and every day they tell me to wait, wait, wait.
I am so angry and want my money back.
Automatic translation:
Public
Public
11 hours ago
Dear cosiwiegand,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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