The player from Portugal had experienced a delay in receiving an approved payment which had taken longer than 72 hours. After the Complaints Team had advised her to be patient and wait at least 14 days after requesting the withdrawal, the player confirmed that the payment had been successfully received. The issue was then marked as resolved by the Complaints Team.
BetOnRed Casino - Player's approved payment is being delayed.
Amount: €145
BetOnRed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
Good morning, my payment was approved on the 26th, but it's still not available and it's been well over 72 hours. They are not responding to my emails, and the chat support is terrible. I need help, thank you.
Automatic translation:
Public
Public
10 months ago
Dear kikas29,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
10 months ago
Translation
Good afternoon, you have already paid, thank you very much for your intervention, greetings
Automatic translation:
Public
Public
10 months ago
Dear kikas29,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
