Betlabel Casino - Player’s withdrawal is halted due to account fraud claim.

I tried to withdraw my winnings and they asked me to verify my account. I’ve sent them everything (photos of my id, photos of my bank card, photos of me holding my id next to their email) but they told me that I committed fraud (multiple accounts, automated betting software, arbitrage betting etc.) I’ve never done anything like this I just placed some bets that it happened to win. Now I am trying to contact them and find a solution but they don’t respond to my emails. This whole situation is completely unacceptable and unprofessional, I tried their casino because I saw decent reviews but I am now utterly disappointed with their company. I will attach below their last email so that everyone can see that they are a fraud company that steals away our money!

Hello saloupis74,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betlabel Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account got verified after all?
• Did the casino provide any evidence of their claim?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1. I didn’t get an answer if my account got verified, after I’ve sent my documents a number of times, they told me that they are under verification, after that they asked me what are my relations with someone that I dont know. I told them that I dont know who he is and the next morning they sent me the email that I uploaded on my complaint.
2. They didn’t give me any evidence of their claim, as you can see they told me that they will ignore every further question.
3. They haven’t responded to any of my emails since 26 of March, I’ve sent to their live support today and they told me to try again with their security because they don’t have any information about my case

Hello saloupis74,

Would it be possible to forward any communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear saloupis74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.