HomeComplaintsBetiBet Casino - Player faces delayed payout due to alleged 'technical issues'.

BetiBet Casino - Player faces delayed payout due to alleged 'technical issues'.

Amount: €600

BetiBet Casino
Safety Index:High
Submitted: 03 May 2024 | Case closed : 21 May 2024
Case closed Our verdict

Other

REJECTED

Case summary

5 months ago

The player from Ireland had been experiencing payout issues with the casino BetiBet, claiming the site used technical issues as a reason not to pay out winnings. There were no such issues while depositing funds. The player had also reported negative reviews of the casino on Trust Pilot. Despite our attempts to assist and offer solutions, the player decided to close his account with BetiBet. We emphasized that the casino had no unresolved complaints and maintained a high safety index on our website. Due to the closure of the player's account, we were unable to proceed further with the complaint.

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6 months ago

KEEP AWAY !! SCAM SITE !!


THEY DO NOT PAY OUT !!


Make up excuses about can not pay me do to technical issues with my bank at my end , absolute lies.


There's is no technical issues when I'm depositing to them , work that one out.


KEEP AWAY FROM BETIBET IS ALL I CAN SAY.

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6 months ago

Dear patrickdoherty796,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

  • Could you please advise if you have been informed about any alternative method to withdraw your winnings?
  • Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela


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6 months ago

Lots more people not been paid out by betibet lots of bad reviews on here and trust pilot , we can't all be wrong .

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6 months ago

Hi patrickdoherty796,

  • Could you please advise if you have been informed about any alternative method to withdraw your winnings?
  • Was your account verified successfully in the past?

Thank you.


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6 months ago

Give it up Petronela your not fooling anyone who your excuses , what's your excuses for all the others that you also did no pay out as well ?

35 % bad feed back on trust pilot says it all.

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6 months ago

Hi patrickdoherty796,

I’m sure you understand that I don’t work for BetiBet Casino but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 


Could you please check my previous replies and try to assist?

Thank you.


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6 months ago

Dear patrickdoherty796,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

I've since closed my account with betibet they are scammers and you know it , but are aiding and abetting them by giving them a good score .


Too bad do sad bye bye 👋

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5 months ago

Hi patrickdoherty796,

I want to stress that this casino has had no unresolved complaints, which is one of the reasons they have a high safety index on our website. Since you've already closed your account there, there's not much more we can do to assist you.

I wish I could offer more assistance. I apologize that we couldn't resolve this case for you, but please feel free to reach out if you encounter any issues with other casinos in the future. For the reasons mentioned above, I will now reject this complaint. Thank you for your understanding.


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