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BetGem Casino review

Name: BetGem Casino review
Item: BetGem Casino
Rating: 4.0

4.0/10Safety Index Low by Casino Guru

Accepts players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Visit Casino

Show company details

Payment methods

Show all (12)

Withdrawal limits

per month

€25,000

per week

€10,000

per day

€2,000

Established 2024

Estimated annual revenues

< $1,000,000

Licensing Authorities

No license

OverviewBonuses0User reviews1Safety Index explainedDiscussion1Payment methods12

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

BetGem Casino Review

BetGem Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. BetGem Casino scored Low Safety Index of 4.0, implying a deficiency in fairness and safety as per our evaluation standards. Continue reading our BetGem Casino review and learn more about this casino in order to determine whether or not it's the right one for you.

Safety Index of BetGem Casino – Is it fair and safe?

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of BetGem Casino, we have looked closely into the Terms and Conditions of BetGem Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.

Based upon our estimates and collected information, we consider BetGem Casino one of smaller online casinos . This casino has a very high value of denied payouts in player complaints with respect to its size. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include BetGem Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All of that, together with other factors considered in our review, has resulted in BetGem Casino having a Safety Index of 4.0, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.

BetGem Casino Terms and Conditions

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of BetGem Casino to be somewhat unfair.

Note: Please take a look at our particular findings from the T&Cs examination here.

Player complaints about BetGem Casino

Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.

We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 1,195 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

BetGem Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

So far, we have received only 1 player review of BetGem Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 10 or more reviews. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

BetGem Casino company data and licenses

BetGem Casino has estimated annual revenues higher than $1,000,000. This establishes it as one of the smaller online casinos within the bounds of our categorization.

As far as we know, BetGem Casino does not have a gambling license.

Win and withdrawal limits, payment options

BetGem Casino accepts deposits via 12 payment methods. This includes: VISA, Mastercard, Bitcoin (BTC), Bank transfer, ApplePay, Dogecoin (DOGE), Ripple (XRP), Tron (TRX), Litecoin (LTC), Ethereum (ETH), Revolut, Tether (USDT).

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
EUR 2,000 per day	No win limit
EUR 10,000 per week
EUR 25,000 per month

Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. In the table below, you can see an overview of language options at BetGem Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish
Portuguese
Russian
Japanese
German
Finnish
Swedish
Italian
Czech			24/7
Danish
Greek			24/7
French
Polish
Norwegian
Hindi			24/7
Romanian			24/7
Dutch
Hungarian			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at BetGem Casino, account management, withdrawal process, etc. We would say BetGem Casino has an average customer support based on the responses we have received during our testing.

Slots and casino games at BetGem Casino

BetGem Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows, Table games, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Games from 82 casino game providers are available. This includes Nolimit City, TaDa Gaming, Blueprint Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Thunderkick, Betsoft Gaming, Playson, Evoplay, BGaming, GameArt, Habanero, Spinomenal, Booming Games, Tom Horn, High 5 Games, Belatra Games, MrSlotty, Bullshark Games, Smartsoft Gaming, Fantasma Games, Turbo Games, Platipus, Swintt, Betilus Gaming, Lucky Streak, Backseat Gaming, Mancala Gaming, LIVE Solutions, Bulletproof Games, Reflex Gaming, Spadegaming, BF Games, OneTouch, Flatdog, CT Gaming, Spinza, Reevo, NowNow Gaming, RAW iGaming, Bang Bang Games, Mascot Gaming, Copacabana Games, Vivo Gaming, Onlyplay, Bombay Live, Jade Rabbit Studio, Reel Play, Nucleus Gaming, Gaming Corps, VoltEnt, Gamebeat, TVBet, Hot Rise Games, HungryBear, Fugaso, Absolute Live Gaming (alg), Felix Gaming, Caleta Gaming, AvatarUX, Peter & Sons, F*Bastards, Live88, Gamzix, 3 Oaks Gaming, 1spin4win, Kalamba Games, Zillion Games, Popiplay, Apparat Gaming, InOut, PatePlay, Clawbuster, 7Mojos, Hacksaw Gaming, 4ThePlayer, Netgame, Ruby Play, LAMBDA gaming, Orbital Gaming, Ka Gaming.

Bonuses and codes offered by BetGem Casino

Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. We currently have 3 bonuses from BetGem Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: In case you are looking for more information about this casino's bonus offers, visit our BetGem Casino bonuses page.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (12)

Withdrawal limits

per month

€25,000

per week

€10,000

per day

€2,000

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (19)

English customer support

All languages (6)

English live chat

All languages (6)

Game providers

Show all (82)

Casino screenshots

Positives

Wide selection of game genres
Live chat support is available 24/7
Nice website

Negatives

No license
Limited responsible gaming options
Limited choice of payment methods

Author: Hadi Arkana Last updated: 30 Oct 2025 Anything incorrect or missing? Let me know

BetGem Casino bonuses

Browse all bonuses offered by BetGem Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of BetGem Casino

This is a place to share experience with BetGem Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 1 user

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

Sven39

Bronze

Germany

• 4 months ago

This casino is a complete scam. I withdrew €50, made €400 out of it, and submitted everything for KYC, but it didn't work, or rather, it took over two weeks. Then I wanted my deposit back. They said they would take care of it. I insisted on getting the €400, but then they blocked me for being "racist," which is absolute bullshit. I merely mentioned that their payment methods via Nigeria are dubious and that money laundering is common in such countries. Ultimately, they blocked my email and every other one. I never heard back, and they never returned my deposit either, so they robbed me of €50.

robber
Räuber
Do not pay out winnings
Zahlen keine Gewinne aus
Blocking without reason
Sperrung ohne Grund
Do not pay back deposit
Zahlen auch Einzahlung nicht zurück

Safety Index of BetGem Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BetGem Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Low4.0/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be somewhat unfair

Not found on any relevant casino blacklist

Very high value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
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Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
Read less
Read more
Unreasonably short time frame for providing information within KYC processes
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Operates without a license

Complaints about BetGem Casino and related casinos

(10)

10All0Opened4Unresolved0Resolved6Rejected

Complaints directly about BetGem Casino

Our verdict Other

Player's account has been closed and winnings confiscated.

The player from Denmark reported issues with Betgem.io after winning and faced delays in document verification for withdrawals. Following frustrating communication, his account was closed with 900 euros in balance, and he had not received any refund of his deposit. He sought clarity on the situation and felt his winnings had been unjustly forfeited. The Complaints Team found it impossible to evaluate the case fairly due to insufficient insight into the casino's investigation process regarding sports betting activities. The complaint was ultimately rejected.

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Closed Submitted: 30 Sep 2025

Disputed amount: €900

Our verdict No reaction policy

Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player reported that after inquiring about the delay in KYC verification, his account was suddenly blocked without explanation, and he had not received his €300 winnings or the refund of his €50 deposit. Despite multiple attempts to resolve the issue, the casino had not cooperated, leading the Complaints Team to mark the case as "unresolved" due to the lack of response from the casino. The player was advised that the casino's low safety index rating indicated potential difficulties in resolving such matters.

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Unresolved Submitted: 19 Jul 2025

Disputed amount: €300

Our verdict Other

Player’s winnings haven’t been received yet.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. Despite his account being fully verified, the casino rejected the withdrawal without providing a reason. The Complaints Team reviewed the situation but concluded that since he had chosen to continue playing and lost his winnings, they could not assist in recovering the funds. Consequently, the complaint was rejected.

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Closed Submitted: 30 May 2025

Disputed amount: €100

Our verdict Player stopped responding

Player believes that their withdrawal has been delayed.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. Their money had not been received yet. The Complaints Team had extended the response time to allow the player to provide necessary documentation and details about his situation. However, due to a lack of response from the player, the complaint was rejected, and the player was informed that he could reopen the complaint at any time.

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Closed Submitted: 29 May 2025

Disputed amount: £201

Our verdict No reaction policy

Player’s winnings haven’t been received yet.

The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported that his withdrawals had been repeatedly rejected without explanation, despite having used his own funds. The Complaints Team had attempted to engage the casino for clarification but received no response. Consequently, the complaint had been marked as "unresolved" in the system, with the hope that the casino's rating might prompt a change in their approach.

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Unresolved Submitted: 16 Apr 2025

Disputed amount: £872

Our verdict No reaction

Player's withdrawal has been delayed.

The player from the United States had attempted to withdraw her winnings of 800€ from the casino, but her payment had been rejected twice. She sought assistance with this issue. The Complaints Team had reached out to the casino for clarification and attempted to mediate the situation; however, the casino had not responded. Due to the lack of cooperation from the casino, which operated without a valid license, the complaint was marked as "unresolved." The player was advised to consider casino reviews and ratings in the future to avoid similar issues.

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Unresolved Submitted: 03 Mar 2025

Disputed amount: $800

Our verdict Player stopped responding

Player claims that payment has been delayed.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team noted that the player did not respond to follow-up inquiries regarding the status of the withdrawal. As a result, the investigation could not proceed, leading to the rejection of the complaint.

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Closed Submitted: 01 Mar 2025

Disputed amount: £2,000

Our verdict No reaction

Player's withdrawal request is delayed and rejected.

The player from the United Kingdom struggled to withdraw £700 from betgem.io, having waited almost three weeks for processing. Despite her KYC verification, her requests were continuously rejected with various excuses, and she faced complete communication blockage from the casino. The Complaints Team attempted to resolve the issue by reaching out to the casino multiple times but received no cooperation. Consequently, the complaint was marked as "unresolved," and the player was advised to contact the Costa Rican Gaming Authority for further assistance.

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Unresolved Submitted: 12 Feb 2025

Disputed amount: £700

Our verdict Unjustified complaint

Player’s account has been closed and withdrawal is delayed.

The player from the United Kingdom won £6,000 at Betgem.io but faced multiple issues when attempting to withdraw £2,500 after account restrictions were placed. Despite passing verification checks, his ability to deposit or withdraw was removed, leading to a threat of chargebacks due to suspicious fund transfers. The casino then offered to refund deposits and close the account, but the player received no refund. The Complaints Team concluded that while the casino's communication could have been clearer, the player's breach of the maximum bet rule during bonus play justified the confiscation of winnings. As a result, the casino refunded all deposits, and the case was closed with no further action possible.

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Closed Submitted: 10 Feb 2025

Disputed amount: £6,000

Our verdict Player stopped responding

Player’s withdrawal has been delayed.

The player from the United Kingdom had requested a withdrawal prior to submitting the complaint. Unfortunately, his winnings had not been received yet, and he later learned that they were voided due to play on a restricted game. The Complaints Team had extended the investigation period but ultimately had to close the complaint due to a lack of response from the player. The player had been informed that he could reopen the complaint at any time.

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Closed Submitted: 18 Jan 2025

Disputed amount: £5,300