Betfred Casino - Player's card used without consent.

My Card has been used without my knowledge, and I don’t want to raise any legal or official complaints, but is it UK law that deposits need to be refunded on a 3rd party deposit?

Dear barrymcdowall7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how you found out that transactions were made to Betfred Casino? Do you see it in your bank statement? Do you have an active account at this casino?

Thank you in advance for your reply.

Best regards,

Kristina

yes Seen it in my bank account. And no I personally do not have an account

Thank you for your reply, barrymcdowall7. Unfortunately, if you are sure you didn't make the transaction yourself, it is most likely that someone stole your payment information. I completely understand your frustration and disappointment in this situation, however, please note that this is in no way the casino's mistake. It would be close to impossible to prove that it was in fact someone else who created the account and deposited using your credit card, therefore we cannot penalize the casino as they did nothing wrong. I am afraid that the issue regarding stolen identity and/or funds is for the local police department and not us. Therefore, I would suggest that you report this to the police and contact your bank to protect yourself from further loss of funds.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear barrymcdowall7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.