Betfred Casino ES Review

The player from South Africa deposited R490 to Betfred Casino, but it has not reflected in her casino account. Despite providing proof of payment and seeking assistance from support, her issue remains unresolved after 72 hours.

The player from the United Kingdom had deposited money using her boyfriend's Betfred account and had submitted multiple documents for account verification. However, the casino had closed her boyfriend's account and she was unable to reclaim her deposit or winnings. The Complaints Team had identified that she violated key rules of the casino by using someone else's account and personal information, which was against the casino's Terms and Conditions. Therefore, the casino was within its rights to confiscate both the deposit and any winnings, and to close the account. The player had failed to respond to the Complaints Team's messages, leading to the rejection of the complaint.

The player from United Kingdom deposited over 500£ into a Betfred account using a friend's card and later learnt that it’s against the casino rules. After attempting to withdraw 300£, the casino closed their account without refunding the deposits made with the card. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom had used her husband's PayPal account to deposit on her Betfred account. After a recent win of £600 from a £400 deposit, her account had been blocked. The Casino had cited the use of a third-party account as the reason for blocking her account and refusing payment. We concluded that the casino had acted within its rights to block the account due to the use of a third-party payment method. The complaint was therefore rejected.

The player from the UK, who had previously been a member of Gamstop, registered with Betfred and deposited a total of £386. However, their account was blocked without explanation. Upon contacting support, the player was told it was a business decision. The player is seeking a reason for the account closure and a refund. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the UK has been blocked. The casino claims that self-exclusion has been applied to their account. On the other side, the player claims that he did not request it, but insists on a refund of his deposits. The complaint was rejected because the player did not respond to our messages and questions.

The player from the United Kingdom had his account blocked since he requested a self-exclusion on his previous account. We rejected the complaint because the player didn't respond to our messages and questions.