BetdaVirada Casino - Player's withdrawals delayed by casino.

Tenho quatro saques a receber referente ao período de dezembro a janeiro que totalizam mais de 400 reais, encaminhei cópias dos documentos solicitados e nada, eles simplesmente não pagam

Dear jrodrigues32,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

• Do I understand correctly that the withdrawal is still pending inside your account without being processed?
• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but four months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear jrodrigues32,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Bom dia.

Os valores a receber não são de bônus, são de aposta mesmo.

A princípio a plataforma me disse que eu deveria encaminhar uma documentação por questões de segurança. Comprovante de endereço e Identidade, porém a desculpe era que era impossível habilitar o saque porque o comprovante de endereço não era válido. Resolvi a situação. Mas não habilitaram o saque. Detalhe existe um monte de reclamações em um site chamado reclame aqui, por falta de pagamento. Acredito que a betdavirada, não tenha funcionários suficientes para atender o seu público, fiquei das 9 e 30 as 17 e 30 , aguardando ser atendido, quando chegou a minha vez o atendimento caiu. Detalhe tinha apenas 16 pessoas na minha frente. O atendimento simplesmente não funciona, já pensei em informar a mídia o ocorrido, porque é estelionato mesmo.

Eles continuam trabalhando recebendo depósitos, porém não pagam quando se ganha.

É fácil

Fazer comercial de tv e patrocinar grandes clubes assim. Enrolado os jogadores da plataforma.

Thank you very much, jrodrigues32, for providing all the necessary information. I will now transfer your complaint to my colleague Jakub (jakub.m@casino.guru) who will be at your assistance. However, I would like to warn you that it seems to be a common practice of BetdaVirada Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy" we keep on trying.

Hello jrodrigues32,

My name is Jakub and from now on, I will be taking care of your complaint. Meanwhile, if there are any updates regarding your complaint, please let me know.

I would like to invite BetdaVirada Casino’s representatives to join this discussion in order to resolve this issue.

Dear BetdaVirada Casino,

Could you please provide an update on the status of the player’s withdrawal request?

Best Regards,

Jakub

Os caras não respondem existe algum orgão no qual eu possa denunciar?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jrodrigues32,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Gaming Curaçao Gaming Authority (complaints@gaming-curacao.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jakub.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jakub