BetdaVirada Casino - Player’s withdrawal has been delayed.

I made a withdrawal on 02/15 and betdavirada has not

paid me nor do they speak to me in the chat when it's my turn. They drop me and I've been waiting for a month for my 1000 reais that I played, bet and won. It's ridiculous what they are doing.

Dear vitorvictor,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is the request still pending in your account?
• Could you please share your attempts to communicate the issue with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here.

Looking forward to hearing from you.

Best regards,

Tomas

One

month to receive 1000 reais and nothing

Help me they have to pay

Thank you very much, vitorvictor, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear vitorvictor, 

My name is Katarina, and I will be assisting you in solving this case. Now, I would like to invite BetdaVirada Casino representative to join this conversation. 

Dear BetdaVirada Casino, could you please provide more information about this case? 

Looking forward to your reply, 

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear vitorvictor, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

As you might know, BetdaVirada Casino received a ‘3.4 very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend on our website. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.