BetdaVirada Casino - Player's withdrawal experiences significant delay.

Hello Casino Guru, I requested a withdrawal at Bet da Virada on 16/12/2023 and didn't receive the amount. I got in touch with the platform over chat and they said I had to send the document, which I did, but they haven't paid me yet. I try to connect with customer support, but I am kept on hold for more than two hours, and then when it's my turn, I cannot connect. This has happened several times. This Bet da Virada casino is terrible.

Dear ailtonledres89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

• Meanwhile, could you please provide the exact URL for the casino website?

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

They blocked me in the chat, when I enter with another device the chat is there on mine, it doesn't appear, and when I entered the chat I was always polite with the attendant, you know why they blocked me because they didn't have anything else to say to me, as far as I'm concerned feeling that this turnaround bet platform doesn't pay me to check if that's it, they have to give me support for what's missing and it doesn't block it, sad

Hi ailtonledres89,

• Could you please confirm that this is the correct URL for the casino https://betdavirada.com/?
• Have you accumulated your winnings with or without an active bonus?

Thank you.

Yes that's correct URL

If I have accumulated bonuses, I don't play without bonuses, I play to win or lose

This Betdavirada Casino is flawed and they say the document is not legible and I did a check on another platform and it was accepted. They don't like paying and they won't pay me. I really want to report it, not for money but for lack of respect. what they have with people are just people unable to work there who hate this platform

Ailton L***** P*****

Thank you very much, ailtonledres89, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi ailtonledres89,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear BetdaVirada Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if you have received all the documents for the verification? When can the player expect you to proceed with the withdrawal of their funds?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

These people at Casino bet, they have no heart, they are not children of God, why do what they are doing to a human being. I play at another Casino when I make a withdrawal of value they thank me and they congratulate me. now the New Year's Casino bet seems like the end of the world,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Unfortunately, I expected it, but every day he sends a promotion email to put in 20 reais and win 5th spins,

Seriously, this comeback bet is horrible.

We’ve rejected this complaint as per the player’s explicit request:

Ola Natália gostaria de excluir minha conta no cassino guru motivo vou dá um tempo em todos os Casino 

We are sorry we could not be of more help on this occasion. The player's account will be also closed upon their request.