The player from Armenia had reported an issue with his withdrawal request that had been declined after three days. He also mentioned a pending second withdrawal request and had sought assistance for his $340. He had confirmed that his account was fully verified and there were no issues with it. After some time, the player reported that he had received his payment. Consequently, we had marked the complaint as 'resolved'.
BetCoco Casino - Delayed payment for player from Armenia.
Amount: 340 ₮
BetCoco Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Translation
Hello, I requested a withdrawal on 26.11.23 which was declined after three days. I then made another withdrawal request on 29.11.23, but I'm still waiting. They tell me there are some issues with payments, which I believe to be false. Depositing has no issues, but withdrawals are problematic. My account is verified and I've even received a message stating that I'm on the verge of becoming a VIP client. I have suspicions that they don't want to give me my money and are trying to deceive. I requested a withdrawal of $340, but the promised 72 hours have long passed. If you can, please help me resolve this. My game ID is 7583269 and I have many screenshot proofs of our correspondence.
Automatic translation:
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4 months ago
Dear Arm009,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
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4 months ago
Translation
My account is fully confirmed, the withdrawal has not been approved yet, it’s been a week now but according to them there are no problems with my account
Automatic translation:
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4 months ago
Translation
Hello, I received the payment 30 minutes ago, I’ll contact you later, thank you)
Automatic translation:
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4 months ago
Dear Arm009,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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