BetAmo Casino - Player is unable to withdraw her winnings due to a limited number of payment service providers (PSP).

Jag satte in pengar via Trustly på Betamo och valde att inte få någon bonus. När jag skulle ta ut min vinst var inte Trustly ett alternativ. Jag hörde av mig till kundsupporten som bad mig föra över pengar via kontokort istället. Detta funkade inte heller. Skrev till kundsupporten igen för att fråga om de kunde ändra min valuta till EUR istället för USD i och med att Trustly var ett alternativ för EUR, fick svaret att "det kan du väl göra själv?". Sista alternativet jag kan använda mig av är ecopayz och efter att ha läst recensioner om det är jag inte särskilt sugen på att starta ett konto där. 

Dear Matilda,

Thank you very much for submitting your complaint. I will contact the casino and ask for their standpoint, but, before I do that, could you please confirm that you have successfully passed the KYC (verification) process in this casino? 

I created an account with Betamo myself, to check if I will be able to change the currency, and it’s very easy to do so. Inside your account – balance – you can add currency and to choose your active/preferred one:

Were you successful in changing it? I will be waiting for your reply patiently. Thank you very much in advance.

Best regards,

Petronela

Thank you very much Matilda for providing all the necessary information. I will transfer now your complaint to my colleague Kristina who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask BetAmo Casino for help in resolving this issue. Is there any chance of the player receiving her money via Trustly?

Hey, Matilda,  plz contact our support team, they will assist!

BR

Jag har kontaktat er 4 gånger men inte fått någon hjälp 

Dear Matilda,

as we see the issue is fixed, could you confirm that?

Problemet är nu fixat

Hello Matilda,

thank you for the confirmation. I am now marking this complaint as resolved. I wish you all the best and I hope you won't come across a problem like this in the future.

Sam, thank you for your help during resolving this complaint.