The player from Finland had a verified account and had previously withdrawn funds without issue, but faced problems when attempting to withdraw. He needed to provide his bank details, but the process did not work, and he had not received a response from the casino. The issue was resolved, and the complaint was marked as 'resolved' in the system. The player confirmed that the problem had been taken care of, allowing for the closure of the complaint.
bet365 Casino - Player is facing withdrawal issues.
Amount: €90
bet365 Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
I have been playing on this site for over a year.
My account has been verified.
I have always withdrawn money and deposited without any problems.
Now suddenly today when I tried to withdraw I have to put in my bank details. Account number and other things.
but it doesn't work and I haven't received a response all day.
Automatic translation:
Public
Public
1 month ago
Dear eedisivac,
Thank you very much for submitting your complaint. I’m sorry to hear about the problems you're experiencing with withdrawing funds from the casino.
To better understand your situation and assist you effectively, could you please provide answers to the following questions:
- What specific error message, if any, do you receive when you attempt to request a withdrawal?
- Could you please clarify when exactly you made the last successful withdrawal, and how many days it took to be processed?
- Did you use the same withdrawal method in the past?
Thank you in advance for your reply.
Best regards,
Kristina
Public
Public
1 month ago
Translation
This is taken care of, you can close the complaint, thanks.
Automatic translation:
Public
Public
1 month ago
Dear eedisivac,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
