The player from the United Kingdom had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The player reported that the online casino had stopped responding to his emails. He then decided to cancel the withdrawal after 15 days and lost the funds. The Complaints Team couldn't provide further assistance as the player had lost the funds he initially wanted to withdraw.
Bet24-7 Casino - Player’s winnings haven’t been received yet.
Amount: €200
Bet24-7 Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Bet24-7 Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Dear betzebub11,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
No, I won't get the money anymore either.
The casino no longer responds to emails.
Please post my negative review.
This is most important to me so that no one else deposits money at this casino anymore.
Thanks
Automatic translation:
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1 year ago
Thank you for your reply, betzebub11. Have you made any successful withdrawals before? Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Have you accumulated your winnings with or without an active bonus?
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1 year ago
Dear betzebub11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello,
I canceled the payout after 15 days and lost it.
Please close this case and publish my negative review.
Thank you
Automatic translation:
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1 year ago
Thank you for your reply, betzebub11. Since you lost the funds you initially wanted to withdraw, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
