The player's withdrawal is delayed for 2 weeks.
Beem Casino - The player's withdrawal is delayed.
Black points: 499
Amount: €5,000
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello dear team of Casinoguru,
I requested a payout of EUR 5,000.00 at Beemcasino on July 11, 2022 at 6:38 am.
All the data to verify my account was available to the casino at this point. The deposit was made via VISA (without bonus) and I also requested the payout via VISA. But nothing happened and I was reminded every 2-3 days. The casino always texts me:
"All withdrawal requests process on a first-come, first saved basis. We try to do this as quickly as possible."
The casino, in turn, writes in their terms that a withdrawal will be processed within 3 - 24 hours. In addition, many websites advertise a quick payout. The status of my withdrawal is unchanged at "new" and my verification documents have not been processed either.
I would therefore ask for your support and let me know what next steps you recommend?
I am really very sad that the payout is taking so long because I need the money urgently. I have bills to pay and if the money doesn't come I don't know what to do.
Thank you in advance for your support.
regards
Patrick
Automatic translation:
Public
Public
2 years ago
Hello Patrilla88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
I spoke to the support yesterday on 07/25/2022. You wrote me the following:
"Hi Patrick,
Thank you for contacting us!
Your withdrawal request is still processing. We have already contacted the finance department. Please don't worry. Our team is doing everything possible to speed up this process. You will receive your funds soon.
Sincerely,
Lily
BeemCasino Support Team »
The casino has had the documents to verify my account since 07/10/2022. The casino has confirmed this in writing:
"Hi Patrick,
Thank you for your prompt reply! We received your payment details and now we have all the necessary data. Our specialists will review your documents along with your cashout and approve them shortly, you will be notified by email once there is any news.
Sincerely,
Maya
BeemCasino Support Team"
So I've been waiting for more than 14 days.
I appreciate your support, thank you.
Kind regards
Patrick S******
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Thank you Patrilla88 for all the information. I will now forward your complaint to my colleague Michal who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
Thank you for your feedback and for forwarding it to your colleague Michael.
Today it is exactly three weeks since I applied for the payment with all the necessary documents. Unfortunately, the status in my account has still not changed.
I have medical bills to pay and other matters to sort out, and I've already budgeted for the win...
I am happy about the support of Michal.
Many Thanks
Patrick
Automatic translation:
Public
Public
2 years ago
Hello Patrilla88
I'm Michal and I have taken over your complaint. I have reviewed your case and will contact the casino to see if I can help.
We would like to invite Beem Casino to join the conversation.
Dear Beem Casino,
Can you please provide some information regarding the long delay of the player's withdrawal?
Public
Public
2 years ago
Translation
good morning Michael,
now it's been 3.5 weeks since I applied for my payout with all the necessary documents. The casino does reply to my reminder, but there is nothing new.
The last email is from 07/28/2022:
"Hi Patrick,
Thank you for the details provided will notify our manager.
I totally understand your frustration and dissatisfaction. I hope that my next email to you will be a notification of a successful withdrawal.
Sincerely,
Everett"
If nothing happens this week, then I will have to take next steps. I have already asked the authorities in Curacao for support.
I became mentally very unstable and depressed.
Thanks for your support.
Patrick
Automatic translation:
Public
Public
2 years ago
Hello Patrilla88
I understand your frustration, but we need to give Beem Casino time to react. From our experience Beem Casino is not the best when it comes to reactions to complaints but regardless of this, we keep on trying.
Best regards
Michal
Public
Public
2 years ago
Translation
Hello Michael,
Unfortunately, the Beemcasino has not contacted me again.
I think they are now refusing any communication. I can still log into my account but my withdrawal is unprocessed as are my documents.
It has been four weeks today since I requested my withdrawal, I am very sad and desperate.
I have already used the prize to make purchases that are due for my family and I cannot pay for them.
Now I get reminders and don't know what to do anymore.
I ask for support.
Many Thanks.
Patrick
Automatic translation:
Public
Public
2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Dear Patrilla88
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue were unsuccessful. There is not much that can be done now without the casino's cooperation.
Beem Casino has several cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino.
I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
We can only recommend you to take a moment and read a review of each casino before you start playing in the future and only play in licensed casinos with a good rating.
We wish we could be of more help.
Best Regards
Michal
The casino can reopen this complaint anytime.
