The player's withdrawals were almost a month late, so he decided to file a complaint. The player had been waiting for a total amount of €70,000 in withdrawals, but the casino was able to process payments of only €8,000 in more than 2 months. The complaint was closed as "unresolved" because the casino stopped responding and did not further cooperate in resolving the complaint.
Beem Casino - The player's withdrawal is delayed.
Black points: 6528
Amount: €62,000
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
Delayed payment, status unknown
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello dear team,
I hope you can help me.
I had made several deposits at Beem Casino, all without a bonus, etc. I played my way up to €80,000, gave €70,000 for payment on 02/09/22 until today, 03/11/22, €6000 have been paid out so far. Thus, an amount of €64,000 is still open. These amounts of €4,000 have been pending since 2/9/22. I'm transferred from live support every day and don't get a reasonable answer when what's coming. Neither from the email and vip support there is not even an answer when you write. I'm a high roller and have never had a problem like this. Maybe you can help me. p.s.
I risked the 10,000 that I still had to no avail. I can't attach my screenshots, there's always an error message, I'm happy to send them later by email or whatever I can to help finally get my money.
Thanks
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2 years ago
Hello edolfhoodler,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
Was the 6000€ your first successful withdrawal or you had others in the past? Did the casino explain the delay to you or they are not responding? Did you win with a jackpot or without it?
I've checked the terms of the casino and some other complaints in the past. The casino claims to have a 12000€ monthly withdrawal limit, where in some cases from the past we experienced even lower and that might be your case as well. If they have limits on monthly withdrawals it will probably take more time to process all the money you have, but in some cases the casino may allow higher limits.
Please forward any evidence or conversation to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hello Nick
Thanks for the quick processing
It was my first payouts
Of the 70,000, 2,000 came
And once 4000 that came in weekly interval successfully. Before that I only had deposits and they were my first withdrawals.
Up until now I've only been told that there is a 12,000 limit, but I'd be happy about that. The live support puts me off every day. No response from email support or VIP support. No, it wasn't a jackpot, there were various high-stakes machines. I'm a high roller and I've never had problems like this at this casino.
In the meantime, I thank them for everything and their efforts. I send all screenshots to her email address.
Thanks
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2 years ago
Dear edolfhoodler,
So that means so far only 2000€ arrived and 4000€ later? How many payments are still pending? Could you please forward your payment history of your casino transaction to nikolas.b@casino.guru? If they are still within that maximum monthly withdrawal limit I'm afraid we won't be able to do much.
Regards,
Nick
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2 years ago
Translation
Hello Nick
I have already emailed everything. The first requests for payment took place since February 9th, 2022 in the amount of 70000€ to date are in February isg. 6000 € came. So far below €12000 payout limit. Nothing has come until today 18.3.22. So I still have €64,000 on hold.
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2 years ago
Thank you edolfhoodler for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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2 years ago
Hello, edolfhoodler,
I am sorry to hear that your withdrawals have been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Beem Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear Beem Casino Team, could you please state the reason why the player's withdrawals have not been processed yet? Can you explain to us the situation? What is the estimated time frame for processing the payments? What is needed to be done to speed up this process?
Thank you in advance for providing the information.
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2 years ago
Dear edolfhoodler,
next payment of 2000EUR was processed today.
Kind regards,
BeemCasino Team
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2 years ago
Translation
Dear Beem Casino and Casino Guru team. First of all thank you for that and yes we received 2000€ today so there are still 62000€ in payouts. I'm wondering @BeemCasino why aren't they reporting and what's next? In February 6000€ were received and in March 2000€ from the 70000€. The payout limit of €12,000 is far from being reached. Should it be like this for 31 months? Your casino has mega potential but the payouts are constantly lacking. Why do they leave loyal customers hanging like that? When can I expect further payouts?
Thank you in advance. LG
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2 years ago
Greetings all,
Thank you for your confirmation, edolfhoodler.
Dear Beem Casino,
Can you explain to us the situation? What is the estimated time frame for processing the payments? What is needed to be done to speed up the payout process? Is there any option how to pay it to the player in higher "installments"?
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2 years ago
Dear all,
unfortunately we've got several rejects from payment system, we'll trying to do our best to solve the issue.
Kind regards,
BeemCasino Team
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2 years ago
Translation
@BeemCasino
If you look at all these complaints, you always read the same answers. The 4 payouts from them worked wonderfully. And now ? Do I have to wait until the never-ending day? You have a great casino that has real potential but when it's such a huge complication. What else is there to play? They can't put up with their loyal customers like that. You have all my wallet addresses please give me my winnings.
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2 years ago
Greetings all,
edolfhoodler,
I understand your frustration, but in this case, there is no choice but to be very patient.
Dear Beem Casino Team,
Thank you for the information, but I would like to repeat my questions above, which were not answered.
What is the estimated time frame for processing the payments? Is there any option how to pay the player's funds in higher "instalments"? Can the casino's administration make an exception and approve a special payout?
In this way, not even the maximum monthly limit for the withdrawals you specify in the "Payment Policy" is met.
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2 years ago
We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.
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2 years ago
Dear edolfhoodler,
Unfortunately, since we have not received any response from the casino regarding the issue for a long time, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.
There is also one more possible way how you can try to get your winnings paid - I recommend you submit a complaint with Curaçao eGaming authority directly. The complaint form is available through the Curaçao eGaming License validator at the bottom of the official casino's website.
In case of any news or progress regarding your issue, feel free to contact me at branislav.b@casino.guru.
I wish I could be of more help. I sincerely hope you will not come across a problem like this again.
The casino can reopen this complaint anytime and I truly believe it will use this option in the near future.
Best regards,
Branislav, Casino.Guru
