The player's deposit never arrived for unknown reasons. The complaint was rejected as the player stopped responding.
Beem Casino - The player's deposit never arrived.
Amount: €20
Beem Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, I registered at the casino today, deposited € 20 via SOFORT. My account balance does not show any deposited money (it is debited from the bank account)
Since the deposit has been made and I visit the casino, it has not taken 2 seconds. and a whitescreen keeps appearing so that I can't do anything. No support or anything else.
Automatic translation:
Public
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2 years ago
Hello Said,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you process this deposit? Is your account already verified? Is the money deducted from your payment provider/account? Did you claim any bonus offer?
Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you resolve it.
Regards,
Nick
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2 years ago
Dear Said,
we're sorry for the inconvenience that you've experienced. As we see now in our system, the problem was solved at the first chat with our online support.
Kind regards,
BeemCasino Team
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2 years ago
Dear Said,
We haven't hear from you in a while. Could you please confirm the casino's statement?
