HomeComplaintsBeem Casino - Player’s withdrawal has been delayed.

Beem Casino - Player’s withdrawal has been delayed.

Amount: €150

Beem Casino
Safety Index:Very low
Submitted: 08 May 2021 | Case closed : 08 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Greece has requested a withdrawal three weeks ago. It hasn’t been received yet. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear matoula,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your payment is still pending inside the account without being processed and your preferred payment method is bank transfer? Is it an internal casino system issue, or it’s related to your account only? Could you please advise if you’ve withdrawn any winnings from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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3 years ago

Dear matoula,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago
Translation

finally after 26 days I canceled the withdrawal and did it again via skrill this time assuming it will be shorter. have no problem with my account, it is fully authenticated. It is a matter of internal casino system. now the withdrawal in my account is already pending for 4 days.

Automatic translation:
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3 years ago

Thank you, matoula, for the update. Hopefully, it won't take much longer for the Skrill withdrawal to be processed. Please keep me informed.

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3 years ago

Hello matoula,

Have there been any developments since our last conversation?

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3 years ago

Hey matoula,

your withdrawal was paid in full.


Kind regards,

BEEM Casino Team

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3 years ago

Dear matoula,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.


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3 years ago

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.


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