Beem Casino - Player’s struggling to complete account verification.

Hallo zusammen.

Ich habe in diesem Casino schon mehr als 800 euro eingezahlt. Und hatte jetzt 700 euro in auszahlung. Mein konto wird seit 11 tagen nicht verifiziert und sie halten mich hin mit der Aussage ich muss auf die verifizierung warten. 11TAGE ist meiner meinung nach viel zu lange.

Könnt ihr mir bitte helfen. Ich brauche das Geld.

Dear Christoph,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you provided? Have you provided all the necessary documents?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hallo erstmal vielen dank für die mühe.

Habe einen kontoauszug hoch geladen und ein bild von meinem Personalausweis.

(Bei locowin Casino ging dies auch ich habe die selben bilder genommen.) Verifizieren sollte also kein problem sein?!

Der support speist mich immer ab mit es dauert und sie wollten diese woche alles erledigt haben. Sehr schade.

Mfg Chris.

Thank you for your reply, Christoph. Would you be so kind as to forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.

Habe 2 screenshots geschickt.

Vielen dank im vorraus

Thank you very much Christoph for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Christoph,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Jetzt warte ich 1 ganzen Monat. 🤣

We would like to ask the Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. You can contact Curacao gaming license. If you need my help with contacting them just send me an email here: viliam.v@casino.guru

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.