The player from Germany noticed strange withdrawal requests in his cashier history. He is now concerned about who made them and casino support has not been helpful.
The player from Germany noticed strange withdrawal requests in his cashier history. He is now concerned about who made them and casino support has not been helpful.
The player from Germany noticed strange withdrawal requests in his cashier history. He is now concerned about who made them and casino support has not been helpful.
Hello, I would like to file a complaint against this casino. On August 9th I entered the casino and made a deposit of 50 euros. and I won 500 euros. which I wanted to download. I tried to download them by bank transfer, the website does not allow me.I wrote to support, from there they replied that they will enter them manually.I sent them all the documents for profile verification.but nobody pays attention to me, nor does anyone check them.I decided to my go to profile history.there i saw that my account was debited same day.what i ask the casino about, no one answers me.what are these transactions??In the beginning they told me that i have to pass a profile verification first must and then can be paid. Every day since then I ask myself the question?? to answer. Since I did not make any such withdrawals that day, what are these transactions? How are these funds paid out to whom? and why they have been delayed and do not want to pay the sum of 500 euros??? nobody answer me in online support they ignore me completely.I want to ask the casino guru if you can ask him this question?I am sending you a screenshot of the transactions I don't know what they are????
Hallo, ich möchte eine Beschwerde gegen dieses Casino einreichen.Am 9. August betrat ich das Casino und machte eine Einzahlung von 50 Euro.und ich habe 500 Euro gewonnen.die ich herunterladen wollte.Ich habe versucht, sie per Banküberweisung herunterzuladen, die Website erlaubt es mir nicht.Ich habe an den Support geschrieben, von dort haben sie geantwortet, dass sie sie manuell eingeben werden.Ich habe ihnen alle Dokumente zur Profilüberprüfung geschickt.aber niemand achtet auf mich, noch kontrolliert sie jemand.Ich beschloss, zu meinem Profilverlauf zu gehen.dort sah ich, dass noch am gleichen Tag Beträge von meinem Konto abgebucht wurden.Worüber ich das Casino frage, niemand antwortet mir.Was sind das für Transaktionen??Am Anfang haben sie mir gesagt, dass ich zuerst eine Profilverifizierung bestehen muss und dann bezahlt werden kann.Jeden Tag stelle ich mir seitdem die Frage??zu beantworten. Was sind diese Transaktionen, da ich an diesem Tag keine solchen Abhebungen vorgenommen habe?Wie werden diese Beträge an wen ausgezahlt?und warum sie sich verzögert haben und nicht die Summe von 500 Euro bezahlen wollen??? niemand antwortet mir im Online-Support sie ignorieren mich komplett.Ich möchte den Casino-Guru fragen, ob Sie ihm diese Frage stellen können?Ich sende Ihnen einen Screenshot der Transaktionen, von denen ich nicht weiß, was sie sind????
Dear nvlado7806,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you personally made any successful withdrawals before? Do I understand correctly that your concern is that someone else made these withdrawal requests?
Also, do I understand correctly that your account has not yet been marked as verified?
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Dear nvlado7806,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you personally made any successful withdrawals before? Do I understand correctly that your concern is that someone else made these withdrawal requests?
Also, do I understand correctly that your account has not yet been marked as verified?
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Yes, my account is still verified and these withdrawals were not made by me. I have written to them several times so far but with no result, no reply
Ja, mein Konto ist immer noch verifiziert und diese Abhebungen wurden nicht von mir vorgenommen.Ich habe ihnen bisher mehrmals geschrieben, aber ohne Ergebnis, keine Antwort
I want to ask if anyone is in contact with this casino, I've been writing to them for several days with no response ??I just don't know anymore what happens with such a wrong attitude on their part
Ich möchte fragen, ob jemand Kontakt zu diesem Casino hat, ich schreibe ihnen seit mehreren Tagen ohne Antwort ??Ich weiß einfach nicht mehr, was so eine falsche Einstellung ihrerseits passiert
Thank you very much nvlado7806 for your reply. I will now transfer your complaint to my colleague Tomáš (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Thank you very much nvlado7806 for your reply. I will now transfer your complaint to my colleague Tomáš (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Thanks for your support.I don't think anything will happen but let's try anyway.because this casino doesn't care about the complaints against them or their reputation
Danke für deine Unterstützung.Ich glaube nicht, dass etwas passieren wird, aber versuchen wir es trotzdem.weil dieses Casino sich nicht um die Beschwerden gegen es oder um seinen Ruf kümmert
Dear nvlado7806,
This is Tomas and from now on, I will be assisting you with this case.
I have reviewed your situation and would like to ask you a few important questions.
Could you please explain a little bit more about those withdrawal orders? Upon seeing your screenshots, the withdrawals are marked as 'complete' by the casino. Does it mean that you have no pending withdrawals at the moment, nor an active balance?
Thank you.
Best regards,
Tomas
Dear nvlado7806,
This is Tomas and from now on, I will be assisting you with this case.
I have reviewed your situation and would like to ask you a few important questions.
Could you please explain a little bit more about those withdrawal orders? Upon seeing your screenshots, the withdrawals are marked as 'complete' by the casino. Does it mean that you have no pending withdrawals at the moment, nor an active balance?
Thank you.
Best regards,
Tomas
these withdrawals were not made by me and I don't know who they were paid to?Yes, and I still have an active balance of 500 euros waiting to be paid to me.It's just that these withdrawals, that I have sent screenshots of, were not taken by me, ordered by me and were not paid to me
diese Abhebungen wurden nicht von mir vorgenommen und ich weiß nicht, an wen sie gezahlt wurden?Ja, und ich habe noch ein aktives Guthaben von 500 Euro, das darauf wartet, an mich ausgezahlt zu werden.Es ist nur so, dass diese Abhebungen, von denen ich Screenshots gesendet habe, nicht von mir gemacht, nicht von mir bestellt und nicht an mich gezahlt wurden
Thank you nvlado7806 for updating us with the necessary information.
Now I would like to invite Beem Casino to join the conversation and participate in the resolution of this complaint.
Dear Beem Casino,
Could you please explain why there are withdrawal requests which have not been made by the player?
And also, can you please provide an update on the status of the player's withdrawal?
Thank you for your cooperation.
Kind regards,
Tomas
Thank you nvlado7806 for updating us with the necessary information.
Now I would like to invite Beem Casino to join the conversation and participate in the resolution of this complaint.
Dear Beem Casino,
Could you please explain why there are withdrawal requests which have not been made by the player?
And also, can you please provide an update on the status of the player's withdrawal?
Thank you for your cooperation.
Kind regards,
Tomas
I would like to ask the participants here so far. Has this casino replied to anyone? Is there any way to contact them at all? I write to them every day but with no result. Do they have any support at all or is this all a scam?????
Ich möchte die Teilnehmer hier bisher fragen. Hat dieses Casino jemandem geantwortet? Gibt es eine Möglichkeit, sie überhaupt zu kontaktieren? Ich schreibe ihnen jeden Tag, aber ohne Ergebnis. Haben sie überhaupt Unterstützung oder ist das alles eine Betrug?????
Please see the organizers and all participants here. Let's do something so that other people are not deceived. From this casino I am already aware that I will not get my money from them to do something good to protect other people
Bitte sehen Sie die Organisatoren und alle Teilnehmer hier. Lassen Sie uns etwas tun, damit andere Menschen nicht getäuscht werden. Von diesem Casino ist mir bereits bewusst, dass ich mein Geld nicht von ihnen bekommen werde, um etwas Gutes zu tun, um andere Menschen zu schützen
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Dear nvlado7806,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I wish I could be of more help.
Kind regards,
Tomas
Dear nvlado7806,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I wish I could be of more help.
Kind regards,
Tomas
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