The player from Germany noticed strange withdrawal requests in his cashier history. He is now concerned about who made them and casino support has not been helpful.
Beem Casino - Player's concerned about his balance.
Black points: 123
Amount: €500
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I would like to file a complaint against this casino. On August 9th I entered the casino and made a deposit of 50 euros. and I won 500 euros. which I wanted to download. I tried to download them by bank transfer, the website does not allow me.I wrote to support, from there they replied that they will enter them manually.I sent them all the documents for profile verification.but nobody pays attention to me, nor does anyone check them.I decided to my go to profile history.there i saw that my account was debited same day.what i ask the casino about, no one answers me.what are these transactions??In the beginning they told me that i have to pass a profile verification first must and then can be paid. Every day since then I ask myself the question?? to answer. Since I did not make any such withdrawals that day, what are these transactions? How are these funds paid out to whom? and why they have been delayed and do not want to pay the sum of 500 euros??? nobody answer me in online support they ignore me completely.I want to ask the casino guru if you can ask him this question?I am sending you a screenshot of the transactions I don't know what they are????
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2 years ago
Dear nvlado7806,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you personally made any successful withdrawals before? Do I understand correctly that your concern is that someone else made these withdrawal requests?
Also, do I understand correctly that your account has not yet been marked as verified?
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
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Yes, my account is still verified and these withdrawals were not made by me. I have written to them several times so far but with no result, no reply
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2 years ago
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I want to ask if anyone is in contact with this casino, I've been writing to them for several days with no response ??I just don't know anymore what happens with such a wrong attitude on their part
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2 years ago
Thank you very much nvlado7806 for your reply. I will now transfer your complaint to my colleague Tomáš (tomas.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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2 years ago
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Thanks for your support.I don't think anything will happen but let's try anyway.because this casino doesn't care about the complaints against them or their reputation
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2 years ago
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The casino keeps ignoring me and not answering...
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2 years ago
Dear nvlado7806,
This is Tomas and from now on, I will be assisting you with this case.
I have reviewed your situation and would like to ask you a few important questions.
Could you please explain a little bit more about those withdrawal orders? Upon seeing your screenshots, the withdrawals are marked as 'complete' by the casino. Does it mean that you have no pending withdrawals at the moment, nor an active balance?
Thank you.
Best regards,
Tomas
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2 years ago
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these withdrawals were not made by me and I don't know who they were paid to?Yes, and I still have an active balance of 500 euros waiting to be paid to me.It's just that these withdrawals, that I have sent screenshots of, were not taken by me, ordered by me and were not paid to me
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2 years ago
Thank you nvlado7806 for updating us with the necessary information.
Now I would like to invite Beem Casino to join the conversation and participate in the resolution of this complaint.
Dear Beem Casino,
Could you please explain why there are withdrawal requests which have not been made by the player?
And also, can you please provide an update on the status of the player's withdrawal?
Thank you for your cooperation.
Kind regards,
Tomas
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2 years ago
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I would like to ask the participants here so far. Has this casino replied to anyone? Is there any way to contact them at all? I write to them every day but with no result. Do they have any support at all or is this all a scam?????
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2 years ago
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I ask them this question every day, but I don't get an answer
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2 years ago
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Please see the organizers and all participants here. Let's do something so that other people are not deceived. From this casino I am already aware that I will not get my money from them to do something good to protect other people
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2 years ago
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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2 years ago
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This casino has no intention of answering or telling you anything..And paying me the 500 euros is out of the question
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2 years ago
Dear nvlado7806,
I have tried to contact the casino repeatedly but it appears they have stopped responding. There is not much that can be done now without the casino's cooperation. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I wish I could be of more help.
Kind regards,
Tomas
