Beem Casino - Player’s attempt to self-exclude from the casino has been overlooked.

again a shady casino who is preying on dutch players who are selfexcluded in the netherlands .netherlands is restricted the deposit options are blocked from the netherlands but they offer trustly wich is blocked too .if they are so responsible as they claim they should add a geoblocking to the site preventing harm to vurnable people .i dont understand they breach their terms and the responsible authoroty is doing nothing .my internet provider has more authoroty then this curacao crap .all dutch players do not sign up here they are illegal operating in the netherlands .no license and taxpaying costs .i told them i have a problem with gambling and the next day i get an email that a bonus is added to my acount .this kind of casinos nust be shut down immidiatly .they go for the kill .stick to casino guru recomandation and you are safe .a restricted casino should act like that and not putying some crap about that it is your sole responsibility to sign up .we all know a gambler does not have that responsibility .that is why countries are regulating the markt to protect players from this kind of shady casinos .

Dear sardapoor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for a self-exclusion? My email address is petronela.k@casino.guru. Did you specify in that request for how long you wish your account to be suspended and the reason why?

I have checked the Responsible Gambling section on the website, and this is what I found (here):

„Need a breather?

Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. The Cooling-Off period is applied to your account immediately. Upon its expiration your account will automatically be re-activated.

Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active.

What is Self-exclusion?

Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at support@beemcasino.com and inform us about your decision to stop gambling at the Website for a certain period of time or forever.

Please note that if you are self excluded from the casino for indefinite period of time, the funds remaining on balance will be paid according to the casino limits. If you are self excluded for a definite period of time, the funds remaining on balance will be paid according to the casino limits only when a period of self exclusion expires."

Is this the email address support@beemcasino.com that you have sent your email to?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

i asked for the chattranscription to be emaild to me but i did not get it .i had a hard time in the chat with Markus abusive language from my site .i told them why they take players from my country and that i have gambling problem .he asked me if he can close the acount .i sayd just wait for the refund and then you can close it ..he told me to look into this issue and the financial department would notified after 3-01 .the same evening i get a email 60€ cashback wagering 5x with max 2€ bets .so next day i logged in and played the bonus on auto roulette for 6 hours and when the bonus was free there was no single win anymore from 280€ to zero .i contacted the chat again and told her why you put a bonus in my acount since the day before i told marcus i have a gambling problem .she apologized and closed acount immidiatly .little bit to late .they were hoping to continue to play right .

i will send the email right away into your box .

Thank you, sardapoor, for the forwarded emails. Do I understand correctly that your account got blocked on the 1st of January when you've notified the casino about your gambling addiction?

yes after it was to late .this is how ksa authoroty thinks about illegal operations.

KSA dutch authoroty:

please note:illegal gambling companies that are not available.to players in the netherlands from 1 october must ensure that you can get your money back.if the company does not recieve or have a license .it is not allowed to offer games of chance in the netherlands.

An important change in the policy is that the fine for illegally offering online games of chance will be significantly increased.these higher fines apply to cases that are. taken into further investigations from october.

if the turnover of an illegal provider exceeds 15 million euros,the fine is related to the turnover and amounts to 4 percent of that.

if the turnover of the company is not known ,the ksa estimates the amount.if the turnover of the company in question is less than 15 million euros ,the basic fine is 600000 euros

I'm happy to hear that. Please keep me informed. Thank you very much in advance.

they are under investigation now by the ksa dutch gambling board .i think the 1400€ will cost them more .they can expect a huge fine .i should not be playing there but them terms are verry confusing them terms are misleading and contradicting .i think soon we will hear and see on the news that mystake is fined and totaly blocked for dutch players.

Please keep me informed about any developments regarding your refund. Thank you very much in advance.

Dear all,

the refund has been successfully processed several days ago.

Kind regards,

BeemCasino Team

thanks !my previous comment was ment for mystake casino.beem casino should be rated much higher .responsible and fair .i will close this complaint as soon funds are here oke?waiting now 6 days .

Great news. The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed.

money recieved .these guys should be rated the best.very honest people.you can close the complaint.thank you beem casino jessica and everret.i hope the casino will be the hottest .

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, sardapoor, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru