Beem Casino - Player is inquiring help.

Dear YON,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? Are you having problems with the verification of your account?

Thank you in advance for your reply.

Best regards,

Kristina

operetor　closed　chat onesidely.

I can do nothing.

ofcourse casher oneway.

Japanese deposit only .OPERETOR says.

screen shot shows that.

Dear YON,

We are sorry for the misunderstanding, and cannot disagree that this part of the chat, taken from context looks unprofessional. However, It was the 4th chat on that day, when the operator was explaining that due to Casino Terms (which are published on a website and is obligatory for players to read and agree with) we accept documents in Latin only to guarantee proper AML compliance. At the moment player came to chat he didn’t have any pending withdrawals or money on his balance, so the operator clearly stated to the player that withdrawal won’t be possible without documents in Latin, warning him from making a deposit here in case he cannot pass the KYC. We understand that chosen language might seem rude, but it was simplified due to the fact that the player is not a native speaker and the language barrier became obvious in previous chats.

Kind regards,

BeemCasino Team

Hello everyone,

Thank you very much BeemCasino Team for shedding more light on this situation.

YON, if you don't have any funds in your account and you are not able to pass the KYC, the best and easiest option here would be to find another casino, that is more catered to players from Japan. Please, let me know how you wish to proceed with this case.

Dear YON,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

The answer is not true.

There was money in my account.

Therefore, I will do KYC.

Don't lie.

I can't trust you more and more.

Could you please clarify how much money is currently on your balance, YON?

All you have to tell is

With a balance

Operator told me that withdrawal is impossible

The meaningless credit is a big stake and you used it in no time.

Don't replace the problem

Please clarify the time series

It means that the balance has run out after the operator's reply.

It is foolish to repeat unreliable questions and comments.

It is getting more and more notorious.

Congratulations

I apologize, but I don't understand your last message at all. If you have any money in your account that you wish to withdraw, please specify the amount. Thank you.

Dear YON,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The balance has been used up because the operator replied that it could not be withdrawn.

Do not tell a lie.

Understand the time series.

I would like to emphasize that we believe that casinos should only accept such players that they can verify without the need for translated documents.

On the other hand, this situation currently doesn't influence any of your winnings. Since you lost all your balance, the best and easiest solution to this problem would be to find another casino. I would also strongly suggest that you first inform yourself about the verification requirements before you start playing to avoid a situation like this in the future.

Unfortunately, after gathering all the necessary information we decided to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.