The player from Germany had been waiting for a €2000 withdrawal for 4 days despite completing the verification process on the first day. The withdrawal request had been denied 5 times. The issue was resolved when the player approved the withdrawal and received the winnings.
BDM Bet Casino - Player’s withdrawal delayed despite verification.
Amount: €2,000
BDM Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Sensitive attachment
Sensitive attachment
1 month ago
Translation
I have been waiting for my €2000 for 4 days now. I'm from Germany, and on the first day, I completed the verification process. Now I'm waiting for my money. Either I'm being scammed, or I will get my lawyer involved. I am going on vacation the day after tomorrow and wanted to withdraw my winnings, but no.
I think this is fraud. If my winnings are not approved or transferred by the next day, I will consult my lawyer.
My withdrawal has been denied 5 times even though I am fully verified.
Automatic translation:
Public
Public
1 month ago
Dear Toyyboyy99,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do you currently have any pending withdrawals?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 month ago
Translation
I don't have a bonus or anything at all. I played with the money I deposited and won and I ask you to process my withdrawal as quickly as possible.
Automatic translation:
Public
Public
1 month ago
Thank you for your reply, Toyyboyy99. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
Public
Public
1 month ago
Translation
Have you made successful withdrawals before?No this is the first time at bdmbet.com
Do you currently have any payments outstanding? YES, TO THE WORTH OF €2000
Have you accumulated your winnings with or without an active bonus? NO
I HAVE BEEN WAITING FOR MY PAYMENT SINCE AUGUST 6TH UNTIL TODAY. IF IT DOESN'T COME THEN I'LL CALL MY LAWYER.
Automatic translation:
Public
Public
1 month ago
Translation
There is new good news.
I approved my withdrawal today and I received my winnings.
Please close this case.
Thank you very much for your understanding. 😍🙏
Automatic translation:
Public
Public
1 month ago
Dear Toyyboyy99,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
