The player from Germany deposited 100 euros and received a 50-euro bonus, ultimately winning approximately 8,500 euros after placing significant bets. The casino claims the winnings were made with bonus money, which the player disputes based on their betting amounts. Despite multiple communications with the casino, the issue remains unresolved, with only 509 euros left for withdrawal.
BDM Bet Casino - Player's winnings are being confiscated.
Amount: €8,000
BDM Bet Casino
Safety Index:Very highSafety Index
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9.8
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Case opened
Current status
Waiting for Casino Guru to reply
5d 4h 15m 8s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Hello,
On December 30, 2024, I deposited 100 euros and received a 50-euro bonus. I played several games, sometimes winning, sometimes losing. At the end, I had 180 euros in my account and used it to purchase free spins with those 180 euros at Sugar Rush, winning approximately 8,500 euros. The casino claims that I played with bonus money, but that can't be right because with bonus money, you can only bet a maximum of 5 euros on slots. However, since I placed bets ranging from 20 euros to 180 euros over 9 games, it can't have been bonus money. Out of the 8,500 euros, suddenly only 509 euros were left in my account, which I then withdrew. I have contacted the casino multiple times, but unfortunately, to no avail—they keep insisting it was bonus money. This is not a small amount of money. Strangely, right after winning the 8,500 euros, I could only place maximum bets of 5 euros in the next game, and I continued playing with 4-euro bets.
I don't know what to do anymore.
Automatic translation:
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2 days ago
Dear hakan82bln,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BDM Bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share screenshots of your bonus history and deposit history and provide context and the timeline of events?
- Could you please share with me your communication with the casino justifying its actions? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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2 days ago
Translation
Dear Tomas,
many thanks for the quick response.
I will send you the necessary documents by email immediately.
Best regards
Automatic translation:
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2 days ago
Translation
I have uploaded the documents here and also sent them an email.
Best regards
Automatic translation:
Casino Guru is examining the case
