BBCasino - Player hasn't received a bonus.

I wanted it a bonus and it glitched out

Dear Kevin,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Do I understand correctly that you haven't received a bonus? Would you be so kind and specify which bonus you tried to activate?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.