HomeComplaintsBassBet Casino - Player faces withdrawal limits.

BassBet Casino - Player faces withdrawal limits.

Amount: €5,000

BassBet Casino
Submitted: 13 Jan 2025
Case opened Current status

Waiting for player to reply

5d 4h 52m 49s

Case summary

The player from Italy is unable to withdraw funds due to the casino's withdrawal limit, and the support team is unhelpful in resolving the issue.

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Translation

The casino won't let me withdraw my money because of their withdrawal limit excuse. How can I proceed? The support doesn't seem helpful.

Automatic translation:
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Dear filippo31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the General T&Cs and I found these limits:

file


Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Do you currently have any pending withdrawals? If you do, what is the amount?
  • Have you made any successful withdrawals?
  • What are the withdrawal limits applied by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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Translation

I currently have two pending withdrawals of 500 euros as the limit is 500 euros per day.

Automatic translation:
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Thank you for your reply, filippo31. Have you made any successful withdrawals? Could you please clarify when exactly you requested the two pending withdrawals?

filippo31 has 5d 4h 52m 49s to reply

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