Bally Casino review

9.2/10Safety Index Very high by Casino Guru

Bally Casino review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Withdrawal limits

Not Limited for GBP

Owner Gamesys Operations Limited

Operator Gamesys Operations Limited

Established 2023

Estimated annual revenues

> $100,000,000

Licensing Authorities

OverviewBonusesUser reviews17Safety Index explainedDiscussion1Payment methods5

Bally Casino Review

Our expert casino review team has carefully analysed Bally Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.

Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Bally Casino has a Very high Safety Index of 9.2, which makes it one of the safest and fairest online casinos on the internet, according to our methodology. Read our Bally Casino review to discover more about this casino and decide whether it is a suitable option for you.

Safety Index of Bally Casino – Is it fair and safe?

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Bally Casino, we meticulously evaluated and analyzed the Terms and Conditions of Bally Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

According to our approximate calculation or collected information, Bally Casino is a very large online casino. In relation to its size, it has a low value of withheld winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

We did not find Bally Casino on any relevant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All of that, together with other factors considered in our review, has resulted in Bally Casino having a Safety Index of 9.2, which is a Very high value. The majority of players who are searching for an online casino that creates a fair environment for their customers will consider this casino an impeccable choice.

Bally Casino T&Cs

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of Bally Casino during our review.

Player complaints related to Bally Casino

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 4,553 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Bally Casino

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

Bally Casino has a Mixed User feedback score based on the 17 user reviews in our database. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Bally Casino company information and licenses

Bally Casino belongs to Gamesys Operations Limited and has estimated yearly revenues over $100,000,000. This makes it a very big online casino on our scale.

Bally Casino has been granted licenses by authorities in the following countries or regions: Gibraltar (Gibraltar Licensing Authority), United Kingdom (United Kingdom Gambling Commission).

About payment methods and win and withdrawal limits

Bally Casino accepts 5 payment options. This includes: Mastercard, VISA Debit, ApplePay, Instant Bank Transfer, Google Pay.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Bally Casino.

Language	Website	Customer support	Live chat
English			24/7

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Bally Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Bally Casino to be average.

Slots and casino games at Bally Casino

You can play these types of games at Bally Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Jackpot games, Live games, Scratch cards, Other card games, Virtual sports, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live poker, Live roulette.

Titles supplied by 28 casino game providers are available. This includes NetEnt, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, ELK Studios, Eyecon, Bally, High 5 Games, Endemol Games, Inspired Gaming, Gameburger Studios, Gamesys, PearFiction Studios, Slingo, Reel Kingdom, Signature Live Casino, Fortune Factory Studios, Roxor, Gaming Realms, Light & Wonder, Foxium, Snowborn Games, Circular Arrow, Triple Edge Studios, AreaVegas, Allbet Gaming.

Bally Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from Bally Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: Visit our separate page on Bally Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

Not Limited for GBP

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

No baccarat

Jackpot games

Live games

No poker

No craps

No keno

Scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

Show all (28)

Casino screenshots

Positives

Wide variety of live dealer games
Mobile casino app for Android and iOS
Simple and clean website design
No withdrawal limits
Live chat support is available 24/7

Negatives

Limited choice of payment methods
Software provider filter not available

Author: Jannete Hills Last updated: 05 Dec 2025 Anything incorrect or missing? Let me know

Bally Casino bonuses

Browse all bonuses offered by Bally Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Bally Casino

This is a place to share experience with Bally Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

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Casino Guru

We want players to understand gambling.

Sunshine420

Bronze

United Kingdom

• 7 months ago

I have been playing on Bally for a few years and log in to play most days. I take part in a lot of promotions every week and for most of the time I enjoy playing. I would like to addd though that although I play a lot of the Jackpot games I have never come close to winning a jackpot. I feel like it's just made up names they add to make people sign up. Make me feel as though they are controlling the results and I never have a chance.

Pankaj4

Silver

India

• 8 months ago

I’ve been using this for a while and it’s been a smooth experience. The site works well, deposits go through instantly, and withdrawals have been quick and problem-free. Support replies fast and gets things sorted when needed. Overall, it’s a reliable platform.

chori0559

Bronze

Japan

• 8 months ago

Your account is now verified.
First cryptocurrency deposit → first cryptocurrency withdrawal.
Withdrawal request → Additional documents required 24 hours later.
24 hours later → Not accepted and withdrawal canceled.
teeth?
Why?
Do I have to wait 24 hours to hear the reason?
It takes 24 hours for one round trip communication.
I kept asking what's going on now and saying it was a waste of time and then I got blocked lol I wasn't being rude, it was just a normal opinion.
I guess it's annoying.
No, I'm serious about it, and it takes 24 hours to respond to inquiries every time...
When can I withdraw money?
There are also pictures of the exchange,
I'm blocked, but if I don't get approval it will take another 24 hours for one conversation?
What is this place?

Cashback only.
キャッシュバックだけ。

I feel bad about everything
いろいろ気分悪い

kamran65

Silver

Canada

• 10 months ago

I withdraw $40.10 and $30 , in their site they said withdraw process in 48 hours but not received now is one week I contact customer service, they put me on hold for 45 minutes they did nothing , no answer , very poor customer service.

this casino wont respond customer service did nothing, did not received withdraw

zeros

Bronze

Japan

• 10 months ago

When I tried to withdraw my balance, I was told that I needed to bet 5 times the amount I deposited, so I had to play for $X, but when I calculated it myself, the amount was off by about double.

I continued playing reluctantly and my balance increased by about 70%, so when I said I wanted to withdraw it, I was told to withdraw using the same method I used to deposit, and when I did so, the withdrawal was refused.

When I told them that, they asked me to transfer the money into their account, but when I did so, they refused again.

I was told to submit the application documents again, and after doing so, I was told I would then be able to withdraw the money without any problems, so I did so and was relieved to see that it was under review. However, after waiting a week, I still hadn't received the money, so I started to feel suspicious. When I checked, I found that all traces of my application had been erased and my balance had been set to zero.

I thought this was strange, so I investigated and found that I had been playing a video slot machine that I had never touched before. When I complained, I was told that my account may have been used without my permission, but that it was my own responsibility, and no apology was given.

I followed the instructions as instructed and they even said I would be able to withdraw the money, but it was canceled without my permission, and I can't believe that there would be unauthorized access at this timing.

My personal opinion is that it's clearly a scam, but since there's no evidence, I've given up.
However, as the safety indicators here show, this is a casino you should never play at.

It is definitely best not to get involved, as there are many cases of people not only in Japan but also in other countries having their balances unfairly confiscated.

I sincerely want my money back.

none.
なし。

Even though I followed the instructions, my withdrawal was refused. My non-play history was increasing without my permission and my balance was reduced to zero.
案内通りに対応したにも関わらず出金拒否をされた
プレイしていない履歴が勝手に増えており残高を０にされていた

shannonwarren1

Silver

United States

• 1 year ago

I’ve won at least $3000 two times playing online with this casino. However, this was before it renamed itself Ballys. They currently have a new gaming platform in which I’ve won at the most $900.

Nice array of games

Slottys

Gold

Canada

• 2 years ago

This casino is one of my main go to places to play. Easy deposit and withdrawal options. Withdrawing never takes more than a business day or two for direct bank transfer. I love most that they have their RTP settings at the highest. There are a few Igaming casinos that have the highest RTP settings and quite frankly those are the only casinos I touch.

I do wish they had a better VIP program and I hope to see Dead or Alive on there soon along with No Limit City slots but otherwise an overall positive experience.

Fast payouts
Quick verification
Highest slot RTP settings
Nice mobile app
Responsive customer support

Not a great VIP rewards programs
No Net Ent or No Limit City slots

Toby1975

Bronze

Japan

• 2 years ago

Don't be fooled by the instant bonus with no wagering requirements! When you make a deposit, the wagering requirements are 5x, so it's almost impossible to withdraw money. Most casinos have wagering requirements of 1x to 2x.

I am unable to reply to the comment from Casino Secret below, so I will edit the original text.
Please refrain from making comments that say Casino Secret is better than others. Your comment only contains some good opinions. There are many people around me who are suffering from not knowing the wagering requirements for cash. Even if you request improvements to make the cash wagering requirements more clearly disclosed to support, they will not respond at all.

Bally Casino

Thank you for your feedback. Many players enjoy it and receive withdrawals.
If you have any questions, please contact customer support.

butei241001

Silver

Japan

• 2 years ago

My account was closed without permission and I could not withdraw $1300.97. This is a site that only collects personal information, so please do not access it unnecessarily! It is dangerous!

Malicious sites that can't even withdraw money Customer support for collecting personal information can't connect
出金すらできない悪質なサイト
個人情報収集目的である
カスタマーサポート繋がらない

Bally Casino

Dear butei241001

Regarding the closure of the account, the decision is made by the department in charge according to the terms of use.
Please check with customer support regarding the reason for the closure.
Also, as stated in Section 6 of our privacy policy,
Please be assured that we have taken strict security measures to protect your personal information.

WAS1059

Bronze

Canada

• 2 years ago

I have had nothing but problems with the slots. Constant error messages that requires a shut down. Bally Bet informed me that the problem is with a specific game provider. This couldn't be farther from the truth. In fact every game be it slots or table games constantly shut down for one reason or another. They made no effort to resolve this. It is my intention to file a complaint to both Bally and the regulatory commission.

They pay quickly.

Major software issues with all games

SuperKyzer

Gold

Canada

• 2 years ago

Well, how do I put this. I won and made a withdrawal. The withdrawal was kicked back, I sent in what they needed, and the agent I was working with confirmed everything was a go. Four days later, nothing. I went back into the casino, and contacted a live agent, who passed me to another agent, and then another pass, and yet again one more pass - by this time, I wasn't in a good mood.
Fourth agent says I seem to want this withdrawal urgently, I said that was not the issue, the issue is it's been 4 days and I haven't gotten a confirmation on this withdrawal via email which always happens before the funds are e-transfered to the bank account, and at this point, I had waited over the weekend, plus the three days, which felt like eternity of course.
The agent then told me that my words had "raised a flag", and that they would be closing my account immediately. The blood drained from my face, of course, as I realized that they were literally closing me out and I had a pending withdrawal, which seemed to go through just fine with the agent that helped with it days earlier... Could this be happening??? Needless to say, I was somewhat in shock - I was getting a vibe that they were grasping at anything to NOT release my money, and their reason was absurd. Apparently, because I had asked why my funds weren't processed yet and that perhaps one could USE the money sooner than later and that this was taking far too long considering the agent that helped me with the withdrawal seemed to have no issues, was congratulating me and so on... at this point, I was FURIOUS. I asked for a manager to contact me, asap. And that I would be more than happy to close the account AFTER my withdrawal was done. The agent agreed that that was what would happen. And that I would get my funds.
Two days later, I get a phone call from "the manager". This person, later in the conversation and AFTER telling me she was a manager, accidentally admitted she was not in fact a manager. WHAT THE HECK! She spoke very rudely, she was condescending and if I may add not overly well-spoken. She was VERY combative, and frankly had no idea what she was talking about, I could tell as I listened to this person babble on about things that had nothing to do with this situation. She then told me that I would NOT be receiving my funds. My blood, at this point, was BOILING OVER. I had not done anything extreme, or wasn't being difficult - Plain and simple, I was being gaslighted by the casino. It seemed (to me) that they simply didn't want to part with their $800.
I asked for her name and employee ID, and said I was going to contact the iGaming commission about this as there was absolutely NO reason to go to these lengths, etc... In the end, and after speaking to many other agents/managers/who knows what they were, I did get my funds, but, I happily closed the account after only 1 time having played there.
It was a terrible experience. It clearly seemed that Bally Bet was eluding that I had "problem", due to saying "don't you think a person could USE the money sooner than later, I know I certainly can" (I believe those were my actual words) - I reminded them that if you look, I have made one deposit and only ONE, and it was for $20. I had been lucky enough to win, and never go back. Beware folks, this casino definitely had a sketchy vibe. I am grateful for the win, but the stress, the impersonation of being a manager, the unfair treatment and lies... I'll pass.

Decent games, this casino is much like CanPlay and Fallsview - same layout, same games etc...

The agents seem to make their own rules as they go
extremely long withdrawal times
extremely rude agents
unusual tactics

Safety Index of Bally Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Bally Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.2/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

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Complaints about Bally Casino and related casinos

(19)

19All2Opened4Unresolved3Resolved10Rejected

Complaints directly about Bally Casino

Current status Waiting for player to reply 6d 13h 52m 58s

Player's account is closed and winnings are confiscated.

The player from Japan faces issues with his casino account being suspended indefinitely after requesting a withdrawal of $2,700. His withdrawal was canceled and his remaining balance has been confiscated, despite having a history of regular play and deposits.

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Opened Submitted: 08 Jan 2026

Our verdict Player stopped responding

Player's winnings have been confiscated.

The player from Japan had all his cash confiscated after he was found to have violated the bonus terms due to a betting method, which he felt was allowed by the system despite the upper limit. We reviewed the casino's bonus terms, which clearly stated maximum bet restrictions that the player had exceeded, a rule consistent with industry standards. The player was invited to provide game history and relevant communication to contest the decision but failed to respond. Consequently, the complaint was closed due to lack of cooperation, with the option to reopen if the player chose to engage again.

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Closed Submitted: 29 Dec 2025

Disputed amount: $11,000

Current status Waiting for Casino Guru to reply 6d 4h 53m 55s

Player’s withdrawal is delayed due to KYC issues.

The player from Japan has been unable to withdraw funds from the casino for months due to KYC issues.

Opened Submitted: 27 Dec 2025

Our verdict Player stopped responding

Player faces issues with KYC verification.

The player from Japan won at Casinosecret but encountered issues when applying for a withdrawal, as he was asked to complete KYC. After he submitted the required documents, he received a response indicating that a third party had manipulated the account authentication process, which he felt was unfair since he had been following the process with a friend's assistance. The complaint was closed due to the player's lack of response to further inquiries from the Complaints Team. The investigation could not proceed without the player's cooperation, and no resolution was provided at that time.

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Closed Submitted: 01 Dec 2025

Disputed amount: $1,864

Our verdict No reaction

Player’s account has been closed.

The player from Pennsylvania faced an account ban after nearly two years of having no issues. She received no explanation or assistance from the casino despite location errors. The Complaints Team contacted the casino for clarification regarding the account closure but received no response after multiple attempts. Consequently, the complaint was marked as "unresolved," and the player was advised to reach out to the Pennsylvania Gaming Control Board for further assistance.

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Unresolved Submitted: 16 Oct 2025

Disputed amount: $5

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Canada had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player marked the complaint as resolved after receiving assistance from us. We facilitated communication with the casino, which led to the successful processing of the withdrawal.

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Resolved Submitted: 10 Aug 2025

Disputed amount: C$599

Our verdict Unjustified complaint

Player's winnings are confiscated due to bonus violation.

The player from Japan had attempted to withdraw $1,000 from his winnings, but the withdrawal was canceled, and his remaining balance was confiscated due to a claimed violation of bonus terms. He argued that the rules lacked clarity regarding the bonus allocation and its impact on his ability to withdraw funds. The Complaints Team reviewed the case and found that the casino's terms were clearly stated, supporting the casino's position. Consequently, the complaint was closed.

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Closed Submitted: 02 May 2025

Disputed amount: ¥100,000

Our verdict Case closed

Player's winnings are confiscated after bonus error.

The player from Japan faced confiscation of winnings after using a deposit bonus at Casino Secret, despite having passed KYC and having a history of withdrawals. The casino claimed that the bonus distribution was an error, refunding only the deposit, which the player found unfair. After intervention from the Complaints Team, the casino decided to refund the full amount of USD 6250.20 to the player's account, acknowledging the player's positive gameplay history. The player confirmed that the withdrawal had been completed successfully, and the complaint was marked as resolved.

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Resolved Submitted: 07 Apr 2025

Disputed amount: $6,500

Our verdict No reaction

Withdrawal of player's winnings has been delayed.

The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported difficulties with document uploads and a lack of communication from the casino, which led to concerns of fraud. After multiple attempts to resolve the issue, including involvement from his bank and the police, we reached out to the casino for a response. However, due to the casino's lack of communication, we were unable to continue resolving the complaint and closed it as 'unresolved,' which negatively impacted the casino's rating.

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Unresolved Submitted: 19 Mar 2025

Disputed amount: C$70

Our verdict Player stopped responding

Player's withdrawals are delayed and account access is restricted.

The player from Canada had deposited $10,000 and won $17,000 but faced issues when attempting to withdraw the maximum allowed amount. He was informed that the limit was actually $999 despite the stated limit of $10,000. He made multiple withdrawals of $999, but then could not access his transaction history or see pending withdrawals, and customer service was unresponsive. The player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

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Closed Submitted: 23 Jan 2025

Disputed amount: C$37,000

Show more complaints (+9)