The player from Quebec is unable to withdraw their funds as the casino removed all withdrawal methods, leaving $900 stuck on their account with no solutions provided.
casino has removed all withdrawal methods and giving me zero solutions and pretty much leaving my 900$ stuck on their website
Hello vangevange26,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with B7 Casino. Please allow me to ask you a few more question before we would move forward.
Looking forward to your answer.
Regards,
Nick
yes my account has been verified for a while now, probably over a yer
yes it was cash funds and not bonus funds
not sure how long this issue has been going on , they returned me a deposit of mine thT THEY lost several months ago and i rolled it over and now cant withdraw my money
Hello vangevange26,
Can you please provide a screenshot of the withdrawal tab from your casino account?
Also, please forward the communication between you and the casino e-mail support regarding this matter to nikolas.b@casino.guru for further review.
Regards,
Nick