B7 Casino - Player's withdrawal options are restricted.

casino has removed all withdrawal methods and giving me zero solutions and pretty much leaving my 900$ stuck on their website

Hello vangevange26,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with B7 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• Since when is this issue going on?

Looking forward to your answer.

Regards,

Nick

yes my account has been verified for a while now, probably over a yer

yes it was cash funds and not bonus funds

not sure how long this issue has been going on , they returned me a deposit of mine thT THEY lost several months ago and i rolled it over and now cant withdraw my money

Hello vangevange26,

Can you please provide a screenshot of the withdrawal tab from your casino account?

Also, please forward the communication between you and the casino e-mail support regarding this matter to nikolas.b@casino.guru for further review.

Regards,

Nick

Dear vangevange26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.