The player from Chile had requested a withdrawal 7 weeks ago, but it was canceled due to a bank branch code issue, and she had not received any response regarding the matter. The Complaints Team had extended the response time by 7 days for further investigation, but the player did not reply to the inquiries. As a result, the complaint was rejected due to lack of response, and the player was informed that the complaint could be reopened at any time.
Awintura Casino - Player’s withdrawal has been delayed.
Amount: $336,000 CLP
Awintura Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
On September 3rd, I made a withdrawal and they canceled it due to a bank branch code issue, and they haven’t given me any response at all.
Automatic translation:
Public
Public
2 months ago
Hello iritcat8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Awintura Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did the money return to your casino account or what is it's current status?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
