AllReels Casino - Player’s account has been blocked.

Amount: €286

AllReels Casino

Safety Index:High Submitted: 11 Jun 2020 | Case closed : 26 Jun 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany had her account closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.

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Manulein84

Novice

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3 years ago

OriginalTranslation

Had a withdrawal canceled to play with the winnings. After about 10 minutes the connection was disconnected and I was automatically logged off. When I tried to log in again, you could read that my account was closed. Customer service is not really helpful and keeps telling me to wait for a message ...

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Manuela,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your attached screenshot and it seem that you were blocked by the casino. Do I understand it that the casino didn’t inform you about the reason? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Manuela,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.