The player from Germany had her account closed for an unknown reason. We rejected the complaint because the player didn't respond to our messages and questions.
AllReels Casino - Player’s account has been blocked.
Amount: €286
AllReels Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Had a withdrawal canceled to play with the winnings. After about 10 minutes the connection was disconnected and I was automatically logged off. When I tried to log in again, you could read that my account was closed. Customer service is not really helpful and keeps telling me to wait for a message ...
Automatic translation:
Public
Public
4 years ago
Dear Manuela,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked your attached screenshot and it seem that you were blocked by the casino. Do I understand it that the casino didn’t inform you about the reason? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina
