HomeComplaintsAll Spins Win Casino - Player has been struggling to withdraw his winnings for several weeks.

All Spins Win Casino - Player has been struggling to withdraw his winnings for several weeks.

Amount: €800

All Spins Win Casino
Safety Index:Low
Submitted: 25 Apr 2020 | Case closed : 12 May 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia has been trying to verify his account and withdraw the winnings for weeks. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago

I'VE BEEN TRYING TO WITHDRAWAL MY MONEY FOR WEEKS AND WEEKS AND USE KEEP TELLING ME TO SEND MY IDENTIFICATION I HAVE SO MANY TIMES AND USE KEEP PUTTING MY MONEY BACK TO MY ACCOUNT ??..??

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4 years ago

Dear Nathan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any related communication to petronela.k@casino.guru? Is the unfinished verification the only issue holding you from a successful withdrawal? Was everything alright with your chosen payment method? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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4 years ago

Dear Nathan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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