The player from Mexico faces account closure by the casino, which claims it is due to inappropriate gaming despite only using free spins. The account was blocked after redeeming a referral bonus of 300 MX, and the player believes this is a common issue for others as well.
Afun Casino - Player's account has been closed after bonus redemption.
Amount: Mex$300
Afun Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for player to reply
6d 19h 15m 22s
Case summary
4 hours ago
Public
Public
10 hours ago
Translation
The casino claims they closed my account due to inappropriate gaming, even though I only played with some free spins they provided. However, they did not block my account until I redeemed a referral bonus of 300 MX. When I attempted to withdraw it, they blocked my account. I've learned from referral groups that they block almost everyone who redeems that referral bonus. Could you help me unlock my casino account so they honor the promotions they offer?
Automatic translation:
Public
Public
4 hours ago
Dear angelescar16,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please confirm that you have passed the KYC verification?
Did you fulfill the wagering requirements of the referral bonus?
Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
angelescar16 has 6d 19h 15m 22s to reply
