Afun Casino - Player's account has been closed after bonus redemption.

The casino claims they closed my account due to inappropriate gaming, even though I only played with some free spins they provided. However, they did not block my account until I redeemed a referral bonus of 300 MX. When I attempted to withdraw it, they blocked my account. I've learned from referral groups that they block almost everyone who redeems that referral bonus. Could you help me unlock my casino account so they honor the promotions they offer?

Dear angelescar16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Could you please confirm that you have passed the KYC verification?

Did you fulfill the wagering requirements of the referral bonus?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi, yes I completed the entire referral challenge and they were already free and to release the $300mx and my account was already verified, only that when I hit withdraw the casino quickly closed my account, what is strange is that it does the same to many who manage to unlock that referral bonus and even worse, they told me in their chat that I could create another account with other data. It is assumed that if someone has violated the terms and conditions, the least you want is for them to re-register at your casino. It's strange, now I upload the screenshots with the casino's live chat service.

Dear angelescar16, has the casino communicated the reasons for your account closure and the forfeiture of your referral bonus winnings?

Did you use a VPN?

Could you have possibly violated any maximum bet rules linked to the referral bonus?

Dear angelescar16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.