Africasino - Player’s struggling to complete KYC verification.

This is a fake casino. After physical documents send, a call, physical photos and the lists go on, they keep finding issues just not to pay you out on the winnings. This is a fake casino, they just steal your money. You will never see any winnings paid to you. They take tour money very quickly with all the deposit methods, but if you want to withdraw to the exact same account, you are being told that they dont accept your documents, and what more should you send, i only have one ID, so tell me, how the hell can they decline the documents if it is my real own physical documents. This is seriously the worst. Africasino is fake and they are thieves!

Dear Chantel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the licensed casinos takes KYC lightly, and I am afraid you will have to go through this process if you want to get your winnings. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process? Thank you in advance for your reply.

Best regards,

Petronela

Dear Chantel,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.