- Bad customer care

African Grand Casino has been closed and no longer operates.
Our expert casino review team has carefully analysed African Grand Casino in this review and evaluated its positives and negatives using our casino review process. Things like the casino's Terms and Conditions, licenses, player complaints, support, and limits were all checked by our team of experts. This helped them judge if this casino is safe and trustworthy or one to avoid.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Our review gave African Grand Casino a Low Safety Index of 4.4. This highlights concerns about its fairness and safety. Carry on reading our African Grand Casino review to make an informed decision whether or not this casino is the right fit for you.
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our African Grand Casino review, we extensively examined and analyzed the Terms and Conditions of African Grand Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.
According to our approximate calculation or collected information, African Grand Casino is a large online casino. In relation to its size, it has an average value of withheld winnings in complaints from players. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we are aware, no relevant casino blacklists mention African Grand Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
On the whole, also considering other contributing factors in our assessment, African Grand Casino has achieved a Safety Index of 4.4, which is classified as Low. We recommend players to stay away from this casino and look for one with a higher Safety Index.
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of African Grand Casino to be unfair.
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 1 complaints directly about this casino in our database, as well as 10 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,136 black points in total, out of which 1,164 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 3 player reviews so far. The reviews submitted by users are available in the 'User reviews' segment of this page.
African Grand Casino is owned by Endorphins PTE LTD and has estimated revenues exceeding $1,000,000 per year. This establishes it as a small to medium-sized online casino within the bounds of our categorization.
As far as we know, African Grand Casino does not hold any official gambling license.
African Grand Casino supports 11 payment options. This includes: Mastercard, VISA, Bitcoin (BTC), Bank transfer, Instant EFT by Swiffy, Litecoin (LTC), Changelly, Ethereum (ETH), Tether (USDT), Binance Coin (BNB), Bitcoin Cash (BCH).
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
| Withdrawal limits | Win limits |
|---|---|
| ZAR 20,000 per week | No win limit |
| ZAR 80,000 per month |
When evaluating an online casino, we take a close look at the languages supported and the customer support channels provided. The language and support options at African Grand Casino are shown in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at African Grand Casino, withdrawals, and other potential areas of concern. When we tested African Grand Casino's customer support, we found it to be good.
African Grand Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.
Games from 1 casino game provider are available. This includes Realtime Gaming.
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from African Grand Casino in our database:
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of African Grand Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Explore the game selection available at African Grand Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
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