VIP Room Casino Review

The player from Belgium requested a withdrawal, but then his winnings were confiscated. We reopened the complaint, reached out to the player, and requested the Authority's decision on the matter. Unfortunately, the player stopped responding.

The player complained his withdrawal request, as well as his balance, disappeared from his account without any explanation. He said he had sent numerous emails to the casino but he never got any reply. He then demanded a full refund of €1249. The casino didn't react to this complaint.

In the order to withdraw their winnings, the player had to pass the complete account verification. Almost two weeks after sending all the necessary documents, the casino didn't respond to them with any update so the player sent the casino one more email and one week later, they received an answer. They were informed that another department was going to look at this issue and they would contact the player once they get an answer. They never did and the complaint remained unsolved.

This issue concerned a player from Thailand who complained the casino was not replying to him about his winnings. The casino replied that they had asked him for the verification documents but got no reply from the player. The player then sent the documents but the documents looked fake. The casino said the player had already tried to do similar thing in the past.

Player complained that he had played without a bonus and after he won a bigger amount of money the casino asked him to send to them the verification documents. Player was urged to withdraw the winnings because the casino was about to change the platform or such kind of excuse was given. The player was also charged additional transaction fees. In the end the player was told the casino would pay him only a small amount of money stating he used a bonus but the player had proofs about a no bonus play. No reaction from the casino, no more update since then.

Player complained that after he asked for a withdrawal and sent to the casino all the required documents he received a message where the casino accused him of an IP manupulation and there fore his winnings would be voided. Player didn't understant what the casino meant by that and he admitted playing from his work Internet connection as well. The casino said the IP address irregulaties might be a sign of a fraudulent activities, such as a duplicate account. No more update since then.

The player, Michelangelo, completed the wagering requirements and when he requested a withdrawal of his winning, the casino blocked his account. He was accused of a high betting in this particular game called SugarPop but the player said it was impossible to bet the double amount allowed. The casino provided some fake looking pictures as evidence and even the ThePOGG agreed with the player they were fake and put the casino on a blacklist. The player was recommended to contact the Curacao gaming authority for resolution.

The player experienced a technical glitch while they played the NetEnt games. It took too long for the games to start and after some time, the player wasn't able to see their amount and took two screenshots. One was using firefox and the other one using Chrome. Unfortunately, with both browsers, the same problem occurred so the player decided to ask for a refund of their deposit. The casino stopped responding to the player and the case remained unresolved.