RubyFortune Casino SE Review

A player from New Zealand is still waiting for his withdrawal requested 4 months ago. After several inquiries, casino support informed him about a number missing from his account. He verified his account again but no payment followed. Recently, they asked him to authorize a 50GBP fee to recall the transfer from the bank. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Canada is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been closed as “unresolved” as the casino has a strict GDPR policy and doesn’t wish to cooperate in resolving disputes with us. We reopened this case to investigate whether any agreement has been reached after contacting the Regulator. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Canada had his account blocked without further explanation. The remaining balance is still held by the casino. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ireland was prompted to provide additional documents for the KYC, even if her account has been verified in the past. We rejected the complaint because the player didn't respond to our messages and questions.

The player from New Zealand had their account permanently closed. The casino has closed a different account of the same player in the past. We closed the complaint as ‘unresolved’ because the resolution between the player and the casino had failed and the player has contacted the licensing authority. After contacting the player about the ruling of the licesing authority we learnt that the player has been paid in full.

A player from Chile had experienced difficulties with withdrawing his winnings from an online casino, as there were limited options available. Despite his account having been verified, he had been unable to contact the casino for assistance. However, the issue was eventually resolved when he used Skrill for the transaction. Although he did not receive the full amount, presumably due to withdrawal charges, he had expressed satisfaction with the resolution. We have since marked the complaint as resolved.

The player from Jamaica had experienced difficulty withdrawing his winnings from JackpotCity Casino via wire transfer for over a month due to an 'Invalid Payment Method' error. The player had received conflicting messages from the casino's support team. He eventually successfully received his funds in his Payz account and requested to close the complaint.