This review examines Moon Games Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.
The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Moon Games Casino has an Above average Safety Index that sits at 7.6, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Keep reading our Moon Games Casino review to learn more about this casino and decide whether it is a good choice for you.
Fairness and safety of Moon Games Casino
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Moon Games Casino review, we extensively examined and analyzed the Terms and Conditions of Moon Games Casino. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be somewhat unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, based on our findings, we advise caution if you choose to play at this casino.
Based on our estimates or gathered data, Moon Games Casino is a medium-sized online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
Based on our findings, no important casino blacklists feature Moon Games Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All in all, when combined with other factors that come into play in our review, Moon Games Casino has landed an Above average Safety Index of 7.6. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.
Note: Moon Games Casino is linked to 30 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Moon Games Casino.
Terms and Conditions of Moon Games Casino
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Moon Games Casino to be somewhat unfair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints regarding Moon Games Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 1 complaints directly about this casino in our database, as well as 8 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,633 black points in total, out of which 2,633 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and reviews of Moon Games Casino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
However, the User satisfaction score is only calculated once a casino has 15 or more reviews. Since we have only collected reviews from 2 players, Moon Games Casino does not have a User satisfaction score yet. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Licenses and company information
Moon Games Casino is owned by Broadway Gaming Ireland DF Limited, and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.
Moon Games Casino is licensed by United Kingdom Gambling Commission in United Kingdom.
Payment options, withdrawal limits and win limits
Moon Games Casino supports 6 deposit methods. This includes: Mastercard, VISA, PayPal, Wire-transfer, ApplePay, Phone Transfer.
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The options available at Moon Games Casino can be seen in the table below.
Language
Website
Customer support
Live chat
English
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Moon Games Casino, your account, withdrawals, or anything else. Based on the test we have conducted, we have rated the customer support of Moon Games Casino as slow or bad.
Moon Games Casino slots and casino games
Players can enjoy these types of casino games at Moon Games Casino: Slots, Jackpot games, Other games.
Casino games supplied by 43 game providers are available. This includes NetEnt, Merkur Gaming, Blueprint Gaming, IGT, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, WMS, iSoftBet, Playson, Nextgen Gaming, ELK Studios, Eyecon, Bally, Barcrest, PariPlay, Red Rake Gaming, High 5 Games, OpenBet, Greentube, SG Interactive, Inspired Gaming, Slingo, Reel Kingdom, Neon Valley Studios, Wizard games, Game Scale, Slingshot Studios, Alchemy Gaming, Skillzzgaming, Pulse 8 Studios, Dragonfish, Fortune Factory Studios, ALL41 STUDIOS, CQ9 Gaming, Aurum Signature Studios, Games Global, 888 Gaming, Stormcraft Studios, Instant Win Gaming (IWG), Triple Edge Studios.
Moon Games Casino bonuses and promo codes
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. In 'Bonuses' section of this review, you'll currently find 1 bonus from Moon Games Casino based on the data from our database.
Note: Take a look at our designated Moon Games Casino bonuses page for more details about this casino's bonus offers.
Browse all bonuses offered by Moon Games Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
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User reviews of Moon Games Casino
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User feedback:
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Safety Index explained
Safety Index of Moon Games Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Moon Games Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Submitted:
14 Apr 2023
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