4 weeks since winning, the player wasn't getting paid and the check he had received couldn't be cashed at Federal Reserve bank. Payment processor deducted a 100$ fee from it. The player was affraid he wouldn't get paid his new winnings either.

The player complained about the casino support not being able to tell him the exact payout time. They kept telling him he would get paid in the next batch and to wait his turn. There was no reaction from the casino and no more updates.

The player complained about the casino not respecting the time frames given for the withdrawals. The player waited twice as much as indicated the time frame and the customer support was not helpful either. The casino didn't react to this complaint and there were no more updates about this case.

The player complained about a very long withdrawal processing. He had requested several withdrawals, got tired of waiting, canceled one of them and played the money away. The player was upset about the process taking so long and about the only answer given by the casino which said the withdrawal request was in the queue.

The player complained about the casino being too fast when taking the money from the players but it took weeks for them to pay out the winnings. Also, the casino support was not very helpful and the player said he'd been having the same issues with the casino as 5 years ago.

The player complained the casino took too long to pay out the requested amount of USD24,000 so he canceled the withdrawal and continued playing with it. He managed to win even bigger, up to USD500,000, but after he requested a withdrawal the casino was able to pay it out only in small increments and it would take 10 years before the amount was fully paid. The player was desperate about this situation and asked for help. However, no one has ever reacted to this complaint.

The customer wanted to withdraw the money they won playing with a bonus after clearing the wagering requirements. The casino confirmed this and verified the customer after a few weeks of more confirmations and verifications needed. The two of the payment installments were received. After this, the customer expected all of their money to be paid out but eventually, they hadn't received any other payments from the casino since and the casino isn't responding to them.

SPINX84 had been told by the casino that his withdrawal request of $599 was processed and he would receive it within 48 hours. Nearly 2-3 weeks later, the winnings never came and the Neteller informed the player that they didn't provide the option of withdrawal, only deposit. No further details were available ever since.

After playing at the casino, the customer wanted to withdraw their money at first. But because of unsatisfactory withdrawal method, they just asked for a refund on their deposit and hadn't been paid out for a few months. The casino responded that the customer already received their money back via their bank thus they won't send the refund. There has been no further information on this case.

The player wanted to withdraw their money, sent in the documents for verification, and after a while, received their first payment. Unfortunately, all the other payments hadn't even started processing. After contacting the casino, they assured the player that the payments had been processed and soon after, that the customer received their second payment. After this, however, there have been no further updates on this case.

The customer wanted to withdraw their money, sent their documents for verification, but had issues getting the money. The casino contacted them to set up a withdrawal method for them and the customer received the first installment. The player was told that the next one would process but there hasn't been any further progress on this case.

The customer, after being verified and the withdrawal was successful in the past, the casino blocked their account and seized the remaining balance. The casino claimed the account had been banned due to fraud claiming to have received manipulated verification documents. They never provided any proof and the customer offered to send in their verification documents again but there had been no more communication from the casino's side.

The customer wanted to withdraw the money they won with the casino's bonus, sent the documents for verification and had been told that the payment was processed. After a few weeks and more verification, the casino closed the account due to suspicions of fraud, not providing any evidence and not paying out the customer their winning. After this, the casino stopped replying to the customer and the complaint.

The customer, having no previous issues with the casino, wanted to withdraw their winning, that was split into the separate transactions. The payments stayed in processing mode longer than they were supposed to due to issues on the casino's side. After a while, the customer received the first installment and was expecting to see the second soon. Unfortunately, there hadn't been any further updates on this case.

The customer wanted to withdraw their money but their payments had been stuck due to processing. After filing the complaint, the customer received their first installment of the withdrawal and an email with an estimated arrival of the next one. There has been no further progress in this case and the casino hadn't responded to this complaint at all.

The player self-excluded from the casino and received a confirmation email about it but despite this, they were still able to login to their casino account and they made a deposit. The casino promised a refund but claimed a manager needed to confirm the payment first. However, the supposed manager was never available. The casino didn't react to this complaint.

DDIPISA221 requested a cashout of $2,000 and for some reason, they needed to be split into two payouts, each at $1,000. He did receive the first half and was still waiting for the other half to arrive. There is no further information available ever since and we believe that the player did receive his winnings at the last.

Tammiecaudle waited for the casino's processor to process her winnings. The casino did not provide her with the exact timeframe or told her an estimated payout time. Later on, she only found out that her winnings just got split into 9 payment installments which would take up to one year for her to receive the whole amount. Whether she received her money or not stayed unclear.

The customer wanted to withdraw their money, already having been verified and having withdrawn smaller sums in the casino but this time there was no progress on the withdrawal and the customer tried to reach the casino but the casino didn't respond at all.

The customer won at the casino, their withdrawals had been paid in installments by the casino for 6 months, over half of the winnings in total. The casino then closed the customer's account for inactivity, seizing the remaining winnings. Inactivity having been caused by waiting for the winnings to be paid, the customer rightfully complains and the casino hadn't responded at all.

After a previous withdrawal, the customer wanted to withdraw the rest of their winnings. Their preferred method was unavailable so they opted to receive the money via a check but didn't receive anything for a long time and tried to switch back to their preferred method for withdrawal. After a while, the casino closed their account without notice and the customer couldn't get an answer as to why this happened. The casino didn't respond to this complaint.

The customer wanted to withdraw their winnings after the withdrawal had been approved by the casino but didn't receive money from that transaction even though they had successfully withdrawn a smaller sum during this period. The casino hasn't responded to this complaint.

The customer had won at the casino but the majority of their winnings were not available for cashout due to the use of a bonus. When trying to withdraw the rest, the customer verified themselves and waited for the money to arrive. After a while, the casino seized most of the rest of the funds on the customer's account without a solid reason. The casino has since been trying to return a fraction of the customer's money back to them and didn't respond to this complaint.

The customer wanted to withdraw their winnings, sent their verification via e-mail but it was labeled as undeliverable. After a while, the casino asked for verification documents again and the same thing happened. The customer still didn't receive the money and the casino never responded to this complaint.

The customer wanted to withdraw their winnings but after some time the casino had sent a message that the withdrawal was deposited back even though the customer had claimed otherwise. The customer still didn't receive anything and the casino didn't respond to this complaint.

Vladstud won $22,652 from a deposit match bonus and submitted all my documents for verification, which later on, were approved. The casino decided to pay him in payment installments and last time he checked, $14,250$ was paid and they still owed him remaining $8,402 that was sitting in the payment queue. Later on, the casino declined to pay him the remaining of $8,402 without giving him any reason and they also blocked his account. Although he sent them multiple email inquiries, unfortunately, he did not receive any response. On live chat, he was promised that “the security manager will write him back”, but never did. The complaint remains unresolved.

The player requested a withdrawal but there hasn't been any progress for months and the casino's only response to the customer was that the payment was still being processed and they hadn't responded to this complaint.

The player requested a withdrawal of their winning and sent all the documents for verification but didn't receive any money nor can they reach the casino's support team. The casino hasn't responded to this complaint.

The player requested a withdrawal of their winning, sent all the documents for verification and still didn't receive any money and the support claimed the withdrawal was in a queue. The casino hadn't responded to this complaint.

The player requested a withdrawal of their limited winning from a bonus and had sent the documents for verification. The casino informed them it would take some time to process but even after a long time, the customer still hasn't received the money and the casino haven't responded to this complaint.

The player requested the withdrawal but even after the processing period stated by the casino hadn't received anything and the casino hadn't responded to their complaint either. The complaint remains unresolved.

The player requested a withdrawal and didn't receive any updates on the process nor can they reach the appropriate department to get answers about the payout. The casino hadn't responded to this complaint and the case remains unresolved.

The player had been receiving their winning through small payment installments but after the updated of their documents, the casino closed their account. The casino declined to pay them the remaining balance left on the account while not providing any relevant reason for their actions. The casino hadn't responded to the customer since then and also didn't respond to this complaint.

The player requested a withdrawal and sent the documents needed for verification. They were told that the payment was being processed but they didn't receive any money. There are no further updates on the withdrawal status and the casino never responded to this complaint.

The player requested a withdrawal of their winning and sent all the documents for verification but received no update on it what so ever. It was definitely far past the casino's processing period and they still haven't responded to this complaint.

The player requested the withdrawal and sent the documents for verification. Unfortunately, after some time the withdrawal was still in the requested mode. The casino hasn't provided any information to the customer nor did they respond to this complaint.

After the player requested a withdrawal, they've been told that the withdrawal was being processed. The player kept waiting for the winning to arrive, but still, no luck. The casino hadn't responded to this complaint either and it remains open and unresolved.

The player requested a withdrawal and was going to receive their winning in a form of payment installments. About two months they received half of their money and were informed about being put on the bottom of the casino's payout queue because of their playing inactivity. After another month had passed, the customer still didn't receive the rest of their money. The casino hadn't responded to this complaint nor was it resolved.

The player requested a withdrawal of their winning and had to do so in small payment installments. After a few months passed, all of a sudden the withdrawals stopped and the customer's account were suspended due to a suspicions or fraudulent activity. All the remaining funds were seized and the casino never provided any evidence supporting their claims nor responded to this complaint. The case remains open.

The player requested a withdrawal, sent their documents for verification multiple times and was told that the payments would be delayed. The customer hadn't received any money and the casino was very unhelpful in solving this problem as well as not responding to this complaint.

The customer wanted to withdraw their money and had tried doing so through multiple checks. When the checks arrived, the customer couldn't cash them because their bank told them they were not cashable. There's no further information on this case and the casino hadn't responded to the complaint.

The player requested a withdrawal of their money and received a part of it as a payment installment. Shortly after that, the player received a notice that the next one should arrive within 10 days. It happened to be longer than the announced time given and the player hadn't received any more money. No further updates were published and the casino hadn't responded to this complaint.

After clearing the bonus wagering requirements, the player requested a withdrawal and sent the documents for verification. The withdrawal still had not been processed exceeding the casino's processing period. The casino never responded and there is no update on this complaint available.

The player requested a withdrawal and sent documents for verification. Later on, the casino informed them that the payment had been processed. After that, the player still didn't receive the payment. The casino never responded to the complaint and it remains unresolved.

After not having any issues within the casino group, the customer wanted to withdraw their money. It took over a month for the payout status to change to processed and still, they hadn't received any money nor any updates on the status of their withdrawal. The casino hadn't responded to this complaint.

The player requested a withdrawal and got all the documents verified and still didn't receive any money long after the casino's processing period. The casino hadn't responded to this complaint and the complaint remains unresolved.

The player requested a withdrawal of their winning and sent the documents for verification. After some time, they still didn't receive any money even long after the casino's advertised processing period. There have been no further updates and the casino hadn't responded to this complaint.

The customer had been waiting for their payout, had been told multiple times by the casino it should be processed soon and even received information about what exact amount they would receive soon but hadn't received any money as far as we know. The casino diddn't respond to this complaint.

The customer wanted to withdraw their money and sent their verification but had been told that the casino was investigating fraudulent activities on the account. After some time, still, there had been no progress on the case and the casino hadn't responded at all.