La Riviera Casino Review

The player from Switzerland tried to close his account, but requests have been overlooked. Since the player did not inform the casino about gambling problems, we couldn't proceed with the request for a deposit refund and we were forced to reject this complaint.

The player complained he was a regular slots player at the casino, but then, one day, when he had a decent amount of money at his casino account, they simply removed it all and replaced it by his deposit money. The casino explained this by a term which said the casino had the right to void any winnings under certain circumstances such as cheating. The player didn't accept this and expressed his concern to the casino, but never got a reply from them. No reaction from the casino, no more update since then.

The player complained that after he had won some money and sent all the documents needed for verification, their problems started. First, their email with the documents couldn't be delivered and then when they logged to their casino account, their balance was 0. They were told that their winnings were confiscated due to some questionable review (of his account) without any possibility to get his deposit back. The player didn't understand why. No reaction from the casino, no more update

The player complained that he had made a deposit via Bitcoin, which was deducted from his wallet, however, it was never credited to his casino balance. The player contacted the casino support about this but found them arrogant and they didn't really help them. Also, the player said they had confirmed that they were accepting US players before they started to play (the USA is now restricted in this casino). No reaction from the casino, no more update since then.

The player from Switzerland had requested a permanent closure of their accounts on CasinoClic and La Riviera casino due to a self-acknowledged gambling addiction. Despite numerous requests, the casinos had not complied. The player had provided emails as evidence of their requests for closure and self-exclusion. Our team had advised the player to send these requests to the casino's support email. After doing so, the player reported that their account had finally been closed. The player also requested a refund due to the casinos' failure to close the account after acknowledging a gambling addiction. However, we informed the player that we could not assist with refund requests without additional evidence. The player concluded by expressing satisfaction with the account closure and the complaint was marked as 'resolved'.

The player from Australia has been accused of opening multiple accounts. The casino blocked her and confiscated her winnings. Although the casino choose not to participate to resolve the complaint directly in our complaint section, after communicating the issue with the player, they have payed the player the outstanding balance and the complaint is now resolved.