Jackpotjoy Casino Review

Show company details

Payment methods

Withdrawal limits

Not Limited for GBP

Owner Gamesys Operations Limited

Established 2012

Estimated annual revenues

> $20,000,000

Licensing Authorities

OverviewBonusesUser reviews3Safety Index explainedDiscussion1Payment methods7

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Jackpotjoy Casino Review

We've thoroughly reviewed Jackpotjoy Casino and gave it a Very high Safety Index, which is the best rating any casino can get from us. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. Because Jackpotjoy Casino is related to other online casinos listed below, its rating is also influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, Jackpotjoy Casino is a medium-sized online casino revenue-wise. However, it's a part of a big group of related casinos with high combined revenues. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 3 complaints directly about this casino in our database, as well as 5 complaints about other casinos related to it. Because of these complaints, we've given this casino 69 black points in total, out of which 0 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Based on all of the information mentioned in this review and the Very high Safety Index of this casino, we can conclusively say that Jackpotjoy Casino is a great place to play. If you are looking for a perfect online casino, we recommend trying out this one.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

Not Limited for GBP

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers
Show all (33)
Game providers (33)

CASINO SCREENSHOTS

Positives

Phone customer support available
Good bingo selection
Live dealer games are available
Fast and professional customer support

Negatives

Limited choice of payment methods

Interesting facts

Big casino targeting UK
Casino focuses on bingo

Author & Guarantor: Burak Onder Last updated: 07 Feb 2024 Anything incorrect or missing? Let me know

Jackpotjoy Casino bonuses

Browse all bonuses offered by Jackpotjoy Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Jackpotjoy Casino

This is a place to share experience with Jackpotjoy Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough reviews

Rated by 3 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

darlalasson9

Advanced Novice

• 1 year ago

This is the best casino I have ever played at it’s so reliable they have limits fast withdrawals almost instant great selection of games I always seem
To win here and cashing out is the easiest things they deserve a lot of credit I won 2 jackpots on this site to I wish there was more bonuses but I really can’t complain will always play here

bobinky

Novice

• 2 years ago

Best site for me.
Paypal payout in account faster than I can open App to check sometimes. Feels like a quality site.
Good game selection

Superfast payout
Quality graphics
Large games selection
Great reliability

None at all
Nothing I can think of,always worked welloffered good selection of games

Safety Index of Jackpotjoy Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpotjoy Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Very high9.0/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Jackpotjoy Casino and related casinos (22)

22All0Opened8Not solved4Solved10Rejected

Complaints directly about Jackpotjoy Casino

Case closed Our verdict

Player stopped responding

Disputed amount: £2,555

The player's self exclusion failed.

The player's self exclusion failed as he was able to deposit and withdraw from his casino account. The complaint was closed as the player stopped responding.

Submitted: 19 May 2023

Unresolved Our verdict

Failed self-exclusion

Black points: 50

Disputed amount: ??

Failed detection of self-excluded player.

Jackpotjoy casino allowed the player to create another account despite the fact that he had been self-excluded. The player probably used different personal information for registration which could have prevented the casino from detecting him as being a self-excluded player. The casino refused to comment on the situation.

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Read more on: thepogg.com Submitted: 3/2019

Unresolved Our verdict

Insufficient evidence from casino

Disputed amount: ??

The player was accused of bonus terms and conditions abuse.

After the player's account has been verified and she made a withdrawal request of her winnings from a bonus she had played, the casino sent her an email in which they've accused her of abuse of bonus terms and conditions. The casino voided her winnings but refused to provide evidence so the complaint was ruled out in favor of the player. There is no further information on whether she had received her money or not.

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Read more on: thepogg.com Submitted: 9/2017

Unresolved Our verdict

Delayed payment, status unknown

Black points: 19

Disputed amount: £250

Extremely delayed withdrawal process.

The player had three pending withdrawals which were all delayed. The casino asked the player to provide their bank statement for verification, so they did. When the player asked their bank if they had any issue with receiving the payment, they said that the only thing they needed was the ARN number which Jackpotjoy said they didn't have. We're not sure if the player received their winnings or not, but the complaint was left unsolved.

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Read more on: askgamblers.com Submitted: 5/2018

Complaints about related Vera&John Casino (4)

Case closed

Disputed amount: $20

Player experiences issues with promotional offers.

The player from Japan had an issue with a missing $20 deposit bonus from his account promotions at an online casino. After he lodged a complaint, his communication with the casino was abruptly stopped without any verification. However, the issue was eventually resolved when the casino provided him with free spins. The Complaints Team had since marked the complaint as 'resolved'.

Read moreRead less

Vera&John Casino

Safety Index:High Submitted: 22 Nov 2023

Case closed

Disputed amount: €27

Player’s struggling to complete account verification.

The player from Finland is experiencing difficulties withdrawing his winnings due to ongoing verification. Player’s complaint has been resolved successfully.

Vera&John Casino

Safety Index:High Submitted: 19 Mar 2023

Case closed

Disputed amount: €1,500

Player believes that their withdrawal has been delayed.

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

Read moreRead less

Vera&John Casino

Safety Index:High Submitted: 04 Sep 2022